Receptionist / Building Host/hostess

2 months ago

London, United Kingdom On Verve Full time

**Summary of the role**:
We are looking for a passionate customer service Welcome Host that loves variety in their day-to-day work life. As every day is a different day you will be a host, entertainer, supporter, and planner whilst still offering a personable service at all times. This role is based on our client’s site which is in the corporate industry.

**Who is On Verve?**

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’.

**Main Duties**:

- Act as the first point of contact for all visitors and employees, giving a ridiculously amazing service to employees and guests by being you
- Creating and giving a warm welcome to every visitor, employee, and client.
- Support the Workplace team with admin tasks including auditing and ordering office supplies, liaising with colleagues on room bookings, signing in visitors, logging cleaning/maintenance requests, and a variety of ad hoc tasks.
- Inbox Management and support every inquiry until a solution has been found.
- Monitor internal communications tools for Workplace-related activities and triage the same.
- Maintain a professional way at all times including a high level of presentation.
- Work cooperatively with security staff and facilities management contractors/cleaners.
- Take ownership of office floors and the surrounding areas to create the best employee experience.
- Help to resolve unexpected issues that could affect the guest experience.
- Creating Standard Operating Procedures.

**Qualifications**:

- Experience within Customer Service - preferably within the corporate sector
- Exceptional written and oral communication
- Good Interpersonal/people skills
- Excellent time management skills
- Enjoys change - no two days are the same
- Ability to use initiative to manage workload
- Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
- Meticulous, detail-oriented - high level, of accuracy, and attention to detail.
- Excellent IT skills within Microsoft Suite (Outlook, PowerPoint, Excel, Word, Teams)

What will happen next?
- If we feel you have the relevant skills for the role, we will arrange a culture chat, which is a two-way conversation and could lead to an interview if you can demonstrate verve.
- Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers aka team members from a range of backgrounds and we encourage equal opportunities for all.

**Job Types**: Full-time, Temp to perm
Contract length: 12 months

**Salary**: £13.00-£13.50 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Reference ID: Building Host/Hostess
Expected start date: 01/11/2023

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