Resourcing Administrator

5 months ago


Newport, United Kingdom Isle of Wight NHS Trust Full time

An exciting opportunity has arisen for an enthusiastic individual to join the Ambulance Operational Resourcing and Admin Team, working closely with the other Resourcing Administrators and Operational Station Managers, this busy and dynamic role would be suitable for someone with a keen eye for detail who is able to prioritise effectively and remain calm at all times.

We are looking for someone to work 30 hours per week, Monday to Friday during normal office hours. Working as part of a small team you will be primarily responsible for maintaining the rosters for the Ambulance Emergency Service, ensuring vacant shifts are covered and keeping the HealthRoster system updated with any changes.

Please contact the duty OSM on 01983 534912 if you would like any more details about the role.

We are passionate about providing excellent CARE, which is why our values are C ompassion, A ccountable, R espect and E veryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

The post holder is responsible for central administration within the Isle of Wight Ambulance Service and supporting the Operational Station Managers (OSM) and Clinical Operations Manager through effective delivery of Admin and rostering systems

Key elements of the role are;
In conjunction with the OSM’s, maintain effective administration systems within the Ambulance Service.

Assist to the financial wellbeing and sustainability of the Ambulance Business Unit through effective allocation of resources

Ensuring the accuracy of MAPs systems for the recording of sickness, annual leave and training for all departments covered by the Resourcing Administrators.

About Us

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Communication and relationships

Provide reports on highly complex, sensitive or contentious information such as demand pattern information to influence staff rotas.

Ability to persuade staff of the importance of the correct completion of administrative tasks which will require at times tact and diplomacy.

Provision of accurate data and information to facilitate reporting.

The post holder is required to communicate effectively and appropriately with a vast range of staff and service users on a daily basis.

The maintenance of effective lines of communication between the Resourcing Team and all operational areas in order to maintain continuity of service and the efficient use of resources.

Responsible for responding to communication from staff, both electronically and by telephone.

Analysis and judgement

The post holder will be able to provide reports on workforce performance relating to capacity and demand of service provision.

To address staff dissatisfaction within the Resourcing remit and to facilitate resolution or where this is not possible, to escalate to the next level.

Planning and organising

Plan and manage delegated projects within Resourcing remit, making adjustment to short-term plans when required.

Provide the OSM’s and Clinical Operations Manager with regular project updates.

Responsible for arranging short notice cover when required due to service demands, using the most cost effective option available.

Patient and client care

Incidental contact with patients / clients, assisting where needed.

Service and policy development

Follows Ambulance Service/Trust procedures and policies and is expected to comment on changes in practice within own work area.

Responsible for the development of procedures in conjunction with the OSM’s and Resourcing Manager within the resourcing remit and for their distribution and implementation.

Managing financial resources


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