Customer Success Team Member

3 months ago


Guildford, United Kingdom Hallmarq Full time

Due to our continued growth, we have a fantastic opportunity for a **Customer Success Team Member (Advanced Imaging) **to join our expanding team. This role will be based in **Guildford, Surrey**.** **You will join us on a full-time**, permanent basis** **and in return, you will receive a **competitive salary of £30,000 - £40,000 per annum depending on experience plus benefits.**

Our vision at Hallmarq Veterinary Imaging is to improve the lives of animals and the people who care for them. Hallmarq is the sole global manufacturer of low-field standing equine and high-field Small Animal MRI systems specifically designed for veterinary medicine.

**About the Customer Success Team Member role**:
As a member of the **Customer Success** team, you will develop your skill set in a wide variety of areas. As a **Customer Success Team Member, **you will solve the customers’ problems, treating each case as project and working to pull in whatever resources are needed to close the project with a satisfied customer.

**Responsibilities as our Customer Success Team Member will include**:

- Liaison with customers and account managers to resolve emergency or non-critical software issues, and diagnosing potential faults
- Remotely manage software issues, fixing problems and providing software updates
- Diagnose potential faults through talking to the customers
- Submit engineering change forms when changes to parts are required
- Schedule planned maintenance visits for all sites
- Monitor the performance of installed systems revising maintenance schedules as necessary
- Carry out initial operator training at the time of installation and provide intensive training support to new sites
- Support the R&D team to develop and continually update and improve user materials to support new releases and protocols

**Qualifications, Skills & Experience we're looking for in our Customer Success Team Member**:

- Understanding of horse behaviour and anatomy alongside a clinical knowledge of equine and small animal pathologies
- A solid understanding of MRI physics, possibly an MRI and/or radiography licence
- Understanding of biomechanics and chemistry
- Great Customer Service skills
- Attention to detail with excellent organisational skills
- Problem Solving skills
- Strong communication skills - an additional language would be helpful though not essential
- Physically able to work around magnetic fields and X-Rays
- Valid driver's license

Don’t miss out on this fantastic opportunity to join the expanding team** **- please click **‘apply’ **now to become our **Customer Success Team Member** - we'd like to hear from you


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