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Customer Service Representative

3 months ago

Aberdeen, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have

**Responsibilities**:

- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Up sell products or services to increase customer satisfaction and company revenue
- Assist customers with order placement, tracking, and returns
- Handle customer complaints or concerns with empathy and professionalism
- Analyse customer feedback to identify areas for improvement in our products or services
- Maintain a high level of phone etiquette and customer service standards

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Strong verbal and written communication skills in both languages
- Ability to effectively communicate complex information to customers
- Excellent problem-solving skills to address customer issues effectively

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Pay: From £24,179.07 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Aberdeen: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/05/2024