Transport Administrator

2 weeks ago


Stanley, United Kingdom Lanchester wine Cellars Full time

**Job description**

Leading UK wine business seeks proactive, efficient and approachable Transport administrator to help deliver the excellent service Lanchester Wines has become known for. This role is full time (Monday to Friday) and will be based at our Head Office in County Durham (DH9).

Lanchester Wines is one of the UK’s leading suppliers of wine and spirits to the trade. Established in 1980, we supply a wide range of quality and premium wines to the on trade and off trade. Customers range from pubs, clubs, bars and hotel chains to high street retailers, supermarkets and off licenses.

Experience in a similar role would be advantageous. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.

There are necessary jobs to be done of course such as processing and tracking customer orders, but ultimately we seek a person who is as equally at home chatting to our customers over the phone as they are troubleshooting a complex issue with a delivery. A problem-solver, a self-starter, somebody who champions the cause of customer care within our business.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Sick pay
- On site parking

Schedule:

- 37.5 hrs Mon-Fri

**Responsibilities**
- Dealing with Internal and external queries and problems
- Recording of discrepancies and reporting to the relevant team members
- To ensure all paperwork is processed efficiently and with accuracy
- Advise Transport Operations Manager/ Customer Services of any orders that have been rejected or not reached destination or that have returns once notified
- Ensure transfer POD’s are processed in a timely manner
- Produce KPIs on delivery times/order accuracies etc..
- Processing daily Proof of Deliveries (POD’s) within the Transport system
- Some general administration
- A good PC based knowledge including an intermediate or knowledge of Excel spread sheets and web based systems
- Confident individual who can challenge when the need arises and at the appropriate level
- Reliable in approach to work and adaptable to fit into different teams and environments
- Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
- Be able to work well under pressure
- Basic understanding of driver hours and working time directive would be an advantage
- A good geographical knowledge of the uk would be an advantage
- Some transport office experience would be an advantage

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location


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