Food and Beverage Team Member

6 months ago

Hayling Island, United Kingdom Langstone Quays Resort Full time

**Rate - £6.40 ( 16-17) £8.60 ( 18-20) £11.44 ( 21+)**

**Working in our Waterside Restaurant**

An exciting opportunity has arisen for a Food and Beverage Assistant (F&B) to join our F&B Team. The successful applicant will assist in providing a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations, whilst maintaining maximum revenue and guest expectations.

**About The Role**

**Roles and Responsibilities**
- Assist in creating a warm and welcoming environment for our guests
- Assist in the set-up, preparation, and provide service duties for restaurants/ functions / conferences as required
- Ensure that guests are greeted, seated and provided with menus promptly
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
- Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift
- Familiarise yourself with menus and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Maintain a good standard of food safety, allergen and hygiene
- Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensure that any guest complaints and positive comments are reported to management
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
- Cleaning and maintaining equipment, glassware, crockery and cutlery
- Ensure that all front of house and guest areas are well maintained at all times
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
**Key skills**
- Confident and approachable
- Good team work and can work well alone
- Good time keeping and attendance
- Calm under pressure during busy periods
- Excellent selling and customer service skills
- Can use own initiative and problem solve
- Resilience and calm attitude when dealing with face to face complaints
**All staff Key Performance Measures**

Our values underpin everything we do here at Lion Quays, staff should ensure that these are at the fore front of what they do day to day.
- To focus on the guest experience at all times and continually strive to delight time after time

To see each guest as part of a long-term relationship not a one-time event

**Attitude**:

- Polite, friendly and engaging personality
- Helpful to guests requiring assistance
- Respectful
- Positive ‘can-do’ attitude
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.
- **Benefits**
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years

**Required Criteria**
- Good standard of education and willing to learn
- Experience of dealing with people
- Great attention to detail and Excellent standards of Customer Care
- Excellent communication, both written and verbal
- Reliable and able to work under pressure as a team or alone
- Good Time keeping and attendance
- Flexible approach to work
- Excellent standard of personal appearance and hygiene.
- Able to follow instruction

**Desired Criteria**
- Thrives on routine daily tasks
- Good problem-solving skills

**Skills Needed**

**About The Company**

**About Us**

**Langstone Quays Resor**t sits on the

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