Depot 900 - Depot900administrator

EV Cargo have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

**THE ROLE**:
Join us as an Administrator within our Palletforce team.

The main purpose of this role is to be the first point of contact for Palletforce Strategic accounts, resolving their problems or queries in an efficient and effective timescale. Ensure that service levels are monitored and standards are maintained.

**THE SALARY**:
Competitive based on experience.

**BENEFITS**:
On-site parking
On-site kitchen facilities

**SHIFT DETAILS**:
8 hrs between 08:00 to 18:00 with flexibility to cover different shift patterns if required.

**WHERE YOU WILL BE BASED**:
This role will be based at our offices in Burton upon Trent, DE14 2SY.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?
- To be polite and professional at all times, being aware of the environment you work in
- Must be proficient in the use of MS Office, in particular Excel, and other specified software
- Proactive and able to work independently or part of a team in a busy environment- Able to resolve customer complaints in an appropriate manner
- Trustworthy and accountable
- Open and approachable

WHAT WILL YOU BE DOING?
- Handling incoming and outgoing phone calls and enquiries
- Processing discrepancies effectively and efficiently
- Investigating and solving complex or long standing issues
- Keeping accurate records of discussions
- Build and maintain customer and depot relationships
- Produce a variety of reports and KPIs using a high level of accuracy
- General administration/filing duties

WHAT WILL WE OFFER
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, excellent pension scheme and life assurance.

There’s no doubt that you will be compensated for your hard work and commitment so if you are looking for a fast-paced company, with a global brand and a strong UK presence that actively invests in its people, then this is an excellent opportunity for you to work within a friendly, proactive successful team.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does.We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.