Housing Concierge

BDS are currently recruiting for an experienced concierge to join a small team in a new housing development in Wembley.

This position is primarily customer focused, meet and greet all visitors to reception with a helpful attitude. A background in working at a residential development or other front of house roles is highly desirable.

Key responsibilities include;
- Service to residents is of the upmost importance at this development. The Concierge Officer is to meet and greet residents and visitors, answer enquiries by telephone or callers to the desk.
- Assist residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- The Concierge Officer must ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
- Ensure effective security of residents and the building at all times including manning any CCTV, undertaking patrols of the development and aid the smooth running of car parking facilities.
- Programming and issuing of access control fobs and handling payments from residents.

The role is full time
- The roster is Sunday to Saturday 08.00hrs -00.00hrs 7 days a week.

Either 8am -4pm or 4pm - 12am but it can vary.

This is initially a 6 month contract but could extend

Pay rate - £21,316 - £26,643 per annum dependent on experience

**Job Types**: Full-time, Temporary contract

**Salary**: £21,316.00-£26,643.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person