Employment Advisor

Job Introduction THE SERVICE

The Northumberland Skills service delivers employment and skills support to residents across Northumberland delivering employability programmes that include The DWP Better Working Futures Programme and Restart scheme. All programmes are part of NCC’s wider response to help unemployed residents move back into and towards work. We wish to recruit an individual who can manage a high volume of participants and who is able to build rapport, show empathy, motivate people, and help jobseekers to find and sustain employment.

ROLE OF THE JOB

The primary function of an Employment Adviser is to manage a caseload of customers offering a coordinated offer of employability support to move them into work. You will do this by offering appropriate Information, Advice and Guidance (IAG) to address employment barriers, both, immediate and long term. The service is looking to appoint individuals who can demonstrate experience in a similar or transferable role. It is essential that you can demonstrate excellent customer service skills, along with a performance-driven approach to meeting targets. You will work, primarily in the southeast of Northumberland but adhoc travel across the county is expected. Working across Northumberland you must have the ability to manage your own workload effectively, be able to work autonomously and as part of a team, whilst being responsive and flexible to new demands.

Your day-to-day responsibilities will include:
Meeting with a high volume of jobseekers, identifying any challenges and barriers with finding employment and creating an agreed action plan

Providing your customers with a programme of support that will lead to sustained employment, informed by local labour market needs

Booking jobseekers on to any relevant training or health and wellbeing courses that will help them to move towards work or gain new transferable skills

Liaising with employers, recruitment agencies to identify suitable and appropriate employment opportunities

You will support your customers on a face-to-face basis ensuring that you meet programme customer service standards and achieve performance KPI’s.

You will have an eye for detail and the ability to complete accurate and compliant customer paperwork, follow programme guidance, use CRM systems, and compete accurate financial records. It is essential that you have a can-do attitude and have experience in achieving performance and quality assurance targets.

Essential requirements:
INFORMATION AND BENEFITS

Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis

Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits to offer you, including:

- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
- Car leasing scheme
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality

Further information

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930