Back Office Customer Service Advisor

4 weeks ago


St Asaph, United Kingdom GreenThumb Full time

Location: St Asaph, Denbighshire, North Wales

Hours of work: Full time - 37.5 hours per week

Pay Scale: £20,075 per annum. (Potential to earn performance related bonus)

Are you looking for a fresh challenge with a well-known and established company, boasting a loyal customer base and a nationwide presence?

We have an exciting opportunity at our Head Office which is easily accessible being conveniently located on Junction 26 of the A55, less than 40 minutes from Chester and Wrexham by car. There are also local transport links nearby.

**Benefits**:

- Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)
- Medical cash plan
- Christmas Shutdown
- Free Lawn Treatments
- Monthly bonus
- Enhanced Paternity & Maternity
- Company Sick pay
- Employee Discount
- 24-hour Employee Assistance Program
- Mental Health First Aider Service
- Store Discounts
- Ongoing Training

About the company:
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 35 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide and over 1 million people who consider themselves to be GreenThumb customers (our community of Lawn Lovers).

About the role

Through these interactions, you will help the customer reschedule treatments, advise on account balances, upsell additional products, handle complaints with our customer care action plan and recommend appropriate solutions to achieve a wonderful lawn.

(Don’t worry, all training will be provided)

Main duties:

- Taking ownership of the customer's journey.
- Identify any instances which could drive further contact.
- Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, promoting the GreenThumb method.
- Work collaboratively as a team to ensure that all team and individual Key Performance Indicators (KPI’s) are met.
- Handle all customer cases in a professional, prompt, and courteous manner, demonstrating appropriate levels of empathy throughout.
- Highlight trends or emerging issues to Team Leader for review and resolution.
- Always look to learn about GreenThumb products.

Skills and Experience:

- Excellent written and verbal skills.
- Willingness to advance internally through self-development and training.
- Excellent communication skills.
- Adept problem-solving skills.
- Competent working towards and developing KPI’s.
- A ‘customer first’ attitude and approach.
- Efficient working with Salesforce and Office programmes.
- A team player that is confident communicating and collaborating with other departments competently.

If you think you fit the criteria and would like to work for a forward-thinking business, why not join us, click “apply” below - we want to hear from you

You may have experience of the following: Contact centre, call centre, customer services, customer experience, sales, administration



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