IT Helpdesk Analyst
1 month ago
This role is working for a prestigious and well regarded company in the Accountancy world.
It is a hybrid role with one day working from home in the week.
Day to day work will include:
- Providing telephone support to staff and a small number of clients and overseas offices
- Ensuring the incoming helpdesk queries are handled promptly and to a very high standard
- Assigning tickets, where appropriate, to colleagues and monitoring progress
**The person**:
- Excellent communication and interpersonal skills with a desire to exceed expectations
- Ability to learn new IT systems quickly
- A self-starter who can take responsibility
- Excellent technical knowledge of "clientside" Microsoft Windows and Office
- Experience in 1st/ 2nd line technical phone support.
- Experience working in IT Helpdesk setting managing and resolving IT queries via ticketing system.
- Understanding of on premise and Azure cloud server / client principles
-
IT Helpdesk Analyst
4 weeks ago
Epsom, United Kingdom Right Now Recruitment Full timeIT Helpdesk Analyst Are you currently looking to secure your next opportunity within I.T?Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.Our...
-
IT Helpdesk Analyst
2 weeks ago
Epsom, United Kingdom Right Now Recruitment Full timeIT Helpdesk Analyst Are you currently looking to secure your next opportunity within I.T?Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.Our...