Helpdesk Administrator

4 weeks ago

Bracknell, United Kingdom Midwich ltd Full time

We have an exciting opportunity to join the Mi Support Helpdesk team at Midwich as a Helpdesk Administrator.

This role will work closely with the engineering team, providing administrative support to global clients and our Companies across the Group.

**The key responsibilities of this role are**:

- Create work orders, purchase orders, and maintain vendor price lists
- Record customer support quests in a timely manner on our internal ticketing system
- Record support events, incidents, and service failures
- Co-ordinating engineer’s workload and priorities
- Raising purchase orders, maintaining stock, and ordering parts for the service team as/when required
- Processing warranty sales orders
- Creating contract documentation for warranty sales
- Scheduling and co-ordinating training bookings for customers and clients

A good telephone manner and competency in Microsoft office programmes (e.g., Word, Excel, Outlook) is essential, in addition to being able to demonstrate a high level of accuracy and the ability to think critically and creatively to aid in first line problemsolving.

This role will be based at our Bracknell office working Monday to Friday 08:45 - 17:15, a total of 37.5 hours per week.

**Please note, full-time remote working is not available for this role. It will be based at our office in Bracknell, with a flexible hybrid working from home opportunity available once the probationary period has been successfully completed. Our hybridworking approach allows employees to work three days from the office and two days from home if they wish to do so.

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