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Receptionist /patient Care Coordinator Full Time 9

4 months ago

Ashford, United Kingdom FORDBRIDGE MEDICAL CENTRE Full time

Monday to Friday Full time 9.00 to 5.30pm (37.5hrs)

Patient Care Co-Ordinator will be required to deal with patients and, if appropriate, their carer(s), before or after the patient's consultation with a clinician or other healthcare professional.

Patient Care Co-Ordinator role requires them to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN.

There may be, on occasion, a requirement to carry out other tasks
- this will be dependent upon factors such as workload and staffing levels)
- answering incoming calls and arranging appointments
- actioning and completing patient referrals
- ensuing that electronic patient communication systems are monitored and issues are resolved in a timely fashion
- dealing with patient's queries and discussing with GPs as required
- dealing with patient referrals
- typing out GP letters, ensuring appropriate layout and the correct template
- receiving incoming post, opening, date stamping and scanning to appropriate places
- receiving and inputting details of new patient registrations
- requesting prescription issues
- assisting with any other admin duties as required (Audits and reporting)
- handling incoming calls
- asking for consent for SMS text messaging
- promoting the use of online services
- actioning patient tasks
- accepting and checking new patient tasks in a timely fashion according to due dates
- providing a friendly, welcoming and professional service to all patients and visitors to the practice
- resolving patient queries
- assisting with any other duties as requested
- to help people to manage their needs by answering their queries and supporting them in making appointments
- to support people to access appropriate benefits where eligible as well as taking up employment and training

Person Specification
- Qualifications
- Educated to GCSE level or equivalent

Experience
- Experience of working in a health care setting

Skills - Excellent communication skills (written and oral) - Good IT skills - Clear, polite telephone manner - Good knowledge of MS Office and Outlook EMIS Web -Effective time management (planning and organising) -Ability to work as a team member and autonomously
- Good interpersonal skills - Problem solving and analytical skills - Ability to follow policy and procedure

Personal Qualities - Polite and confident - Flexible and cooperative - Motivated - Forward thinker - High levels of integrity and loyalty - Sensitive and empathetic in distressing situations - Ability to work under pressure

Other Requirements - Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check will be carried out

Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

**Salary**: £19,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ashford, TW15 3SA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- GP Surgery: 1 year (preferred)
- administrator: 1 year (preferred)

Work Location: One location

Reference ID: RECEPTIONIST/CARE COORDINATOR