Production Coordinator

4 months ago

Leyland, United Kingdom M Group Services Full time

About The RoleAs we are continuing to grow at an impressive rate due to our excellent reputation and trusted expertise in our field, this is an exciting time for us at Morrison Telecom Services.

We are currently looking for a Production Coordinator to join our team in our Leyland Office on a Full Time and Permanent basis to work on our ONSA contract in the Northwest of England.

As an ONSA Production Coordinator you will be part of our Leyland team who are responsible for all Openreach ONSA works across the Northwest which covers Merseyside, Manchester, Lancashire, Cheshire, and Cumbria regions.

The role will involve executing a programme of works to meet OR deadlines, coordinating with highways and suppliers to complete works in the programme within part of the operational delivery team, providing updates via internal systems and reporting back to OR with progress and completions and ensuring a smooth running of works, and accurate updates on timescales of completion.

**What will your key responsibilities be?**
- Ensure works are planned in accordance with contractual KPI’s
- Jeopardy manage works to ensure effective delivery of planned works within completion date provided to client
- Manage any escalations/customer complaints with accurate and timely information through the centrally located customer team at our National Operations Centre based in Dartford
- Ensure quality information is recorded against all orders
- Support other team members during volume fluctuations
- Interpret job pack information from the client to ensure traffic management requirements and any other complex matters are taken into account up front to allow surety of delivery and safety
- Well organised with excellent interpersonal skills, confident with dealing with different people across the business
- Experience working in a high volume transactional environment is beneficial, with the ability to solve problems quickly
- Client Relationship Management; Build solid relationships with Highways, suppliers and OR and manage specific expectations at administration level.
- To maintain good working relationships with all parties throughout addressing any issues when they arise.

**What competencies are we looking for?**
- Customer Focus
- Performance and results
- Communication and presentation skills.
- Self-starter
- Ability to work under pressure
- Team work
- Excellent computer skills with MS Excel
- About The Company**Why choose us?**

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Salary finance scheme

**Inclusiveness

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