Client Services Assistant

5 months ago


Edinburgh, United Kingdom Rettie and Co. Full time

**Key details**:
**Location**:Edinburgh

**Department**:Lettings

**Reports to**:Client Services Manager

**Hours of Work**:Tuesday - Thursday (approx. 19 hours)

**About the role**:
The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.

You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience. In addition, you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.

**Key responsibilities**:
You will be responsible for the following
- Providing administrative support, ensuring the efficient operation of the department and office premises including stock management
- Greeting clients, suppliers and associated professionals face to face
- Providing the highest standard of client care and satisfaction
- Ensuring standards are met and a continuous learning approach is adopted
- Management of the viewing calendars and appointments
- Management of a database of applicants for available properties
- Managing keys in and out of the office
- Liaising with viewers/coordinators to best manage diaries/viewings

**Key requirements**:

- Administrative Experience
- Call Handling
- Microsoft Experience

**Competencies**:

- Customer Focused
- Effective Communicator
- Multi-Tasking
- Effective under pressure

**About us**:
When you join Rettie you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.



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