Service Support Assistant

2 months ago

Blackpool, United Kingdom Blackpool Transport Services Ltd Full time

Overview:
Are you a highly organised individual with exceptional multitasking abilities and thrive in fast-paced environments? If so, we have an exciting opportunity for someone to join the Bus Operations Department at Blackpool Transport Services as a Service Support Assistant.

Your primary responsibility will be to support the Operations Management team to ensure that the Company’s bus service is operated to the required standards, ensuring compliance with all company procedures and legislation. You will maintain the compliance of relevant documentation and be able to respond professionally to all stakeholders and staff enquiries.

An essential part of the role will be to use current data to inform the customer experience and marketing departments to ensure we communicate effectively with our customers and optimise service improvement.

**What we offer**:

- Starting salary of £24,050 per year.
- Guaranteed 37 hours a week, working a 6am-2pm/2pm-10pm shift pattern, 5 over 7 days.
- Free travel on all our buses and trams, as well as the same for 2 other people.
- You’ll be supported by an individual learning journey to help you develop and achieve your goals.
- You’ll be safe in the knowledge that your welfare and wellbeing are our top priority with free access to lots of support services.
- You’ll of course get the usual benefits, such as a pension scheme, discounted offers, and access to free welfare facilities.

**Who we are**:

- Blackpool Transport is a leading transport operator in the UK, operating Blackpool’s network of buses and modern light-rail trams. We are on a mission to connect people, businesses, and communities to a better future - through sustainable public transport.
- We don’t sit still and our vision to be the most reliable and sustainable mode of travel on the Fylde Coast by 2025 is already coming to life. We’ll soon introduce the first ever electric bus to Blackpool and have exciting plans to redevelop our historic depot on Rigby Road.
- Whilst we have ambitious commercial objectives, we’re proud to be a key part of the communities that we serve and work closely with our stakeholders, partners and customers to deliver a high-quality bus and tram service.

**Our company values are**:

- ** Safety First-**We are focused on delivering the highest standard of service for the safety of our staff and customers
- ** People & Community Focused**:

- We look after each other and we are invested in the people that we serve
- ** Listen & Take Action-**We listen to each other and act on opportunities to solve problems and make things better
- ** Trustworthy & Reliable-**We do what we say we will do. If we can’t we explain why and hold each other accountable in a constructive way
- ** All One Team-**We work with our colleagues and partners to deliver innovative outcomes, in the best interest of our customers

**Responsibilities**:

- Support & assist the departmental managers in ensuring that policies & procedures are complied with.
- Liaise effectively with staff and management to resolve problems as they arise.
- Take proactive action to ensure that operational staff can deliver the services as advertised.
- Use IT systems for various tasks relating to the Operations network and staff.
- Provide assistance and information to operational staff as necessary.
- Create and maintain accurate records for a variety of tasks within the Operations department. Ensure all documents are actioned and filed correctly and promptly.
- Deal efficiently with internal and external enquiries on routine and procedural matters.
- Maintain up to date files for all duties.
- Undertake word processing tasks and general administrative duties.
- Support Operations and CCTV staff with day-to-day clerical duties
- Carrying out such tasks as maybe reasonably required by Heads of Departments
- Take a proactive approach in ensuring that our company values are at the core of our decision making and work with colleagues at all levels to create a positive employee and customer first culture.

Qualifications:
Education/Qualifications/Knowledge

High school educated (Essential)

Understanding of what good customer service (Essential)

Experience

Experience of working in a customer focused role (Essential)

Aptitudes and Skills

Excellent IT skills including the use of Microsoft Office, Outlook Diary/Teams (Essential)

Excellent verbal and written communication skills (Essential)

Good numeracy and literacy skills (Desirable)

Aware of the importance of Health & Safety procedures (Desirable)

Able to work unsupervised (Essential)

Excellent performance record (Essential)

Personal Attributes

Good communication skills with the ability to deal with colleagues at all levels and engage with both internal and external stakeholders (Essential)

Be a good team player (Essential)

Able to solve problems quickly and decisively (Essential)

Flexible approach to working hours (Essential)

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