Operations Supervisor

3 weeks ago

Aylesbury, United Kingdom Buckinghamshire Council Full time

**Salary**

£38,478 - £40,452

**Reference number**

BUC08257

**Contract type**

Fixed Term / Secondment

**Working hours**

Full Time

**Level of DBS check required**

No

**Date posted**

6 Mar 2023, 11 p.m.

**Application deadline**

23 Mar 2023

**Overview**:
We are looking to recruit an Operations Supervisor who has proven experience in managing large teams of employees in a fast paced environment. A vacant secondment post has arisen in a business critical department.

This role is responsible for the day to day operational management of the heavily regulated statutory and non-statutory in-house domestic and commercial waste collections across 89,000 properties with waste materials ranging from dry mixed recycling, refuse, food, garden, bulky and clinical.

**About us**:
Recycling and Waste collections cover the whole of Aylesbury Vale with over 89,000 residents and businesses.

The Operational Management Team are responsible for delivery of waste collection services across the Aylesbury Vale including domestic refuse, recycling, food, garden, clinical and bulky collections, in addition to commercial refuse and recycling collections. The role involves shared directional management of 127 frontline operatives, from day to day delivery of the waste collection service, ensuring health and safety compliance, accident investigations and performance management.

There is a close knit and supportive team environment with a positive and upbeat culture as the team help one another to problem solve within the reactive environment.

No two days are ever the same, and the Operational Management Team prides themselves on their ability to adapt and react professionally to the interesting and diverse challenges that managing a large operation brings.

The North Waste team operate in all weather conditions and will require the role holder to think outside of the box and adapt to such challenges, ensuring effective communication with key stake holders is maintained and the service is delivered within service level agreements to a high standard.

There are training opportunities including gaining accredited qualifications within the waste industry and, opportunities to undertake driver training qualifications.

As an Operations Supervisor within the North Waste Team, you will be joining a well respected team within the Council and waste industry. As well as making a real difference to the communities that you serve, you will be offered a competitive rate of pay, generous employer pension contributions in line with the Government Pension scheme as well as discounts on travel and local facilities in the Vale.

As the face of the Council, Recycling and Waste operatives are seen by all residents and customers everyday. Operations Supervisors provide bespoke on street training with their teams. This involves monitoring collections crews while they operate in the Vale and provide feedback and training and ensuring compliance with health and safety and risk assessments.

**About the role**:
The role holder must be confident and able to work in a high risk and challenging environment as they are accountable for sensible and reactive decision making that ensures the services remain fully compliant with waste and heath and safety legislation.

The role holder will from part of a leadership team of 127 frontline collection crew and have direct line management of approximately 32 staff. This management involves but is not limited to, being able to design and deliver bespoke and technical training, complete accident and disciplinary investigations, deliver on KPI’s and proactively manage sickness.

The role holder will contribute to the development of service policies, processes and projects, and will also be required to understand strategic objectives and the vision for waste services and how their work contributes to achieving these.

The role holder will have a responsibility to identify ways to continually develop and improve the customer experience, whilst ensuring that service compliance is not put at risk.

As one of four Operations Supervisors, the role holder will be required to be flexible in their working hours between an early and duty rota based shift pattern, with a typical day starting at 6am if on the early shift and 9am on the duty shift. Hours of work are 37 hours per week including working on Saturdays and Sundays, again on a rota based pattern or when required on the Saturday bank holiday ‘catch up’ days each year.
- Responsible for effective leadership and co-ordination of the day to day statutory and non-statutory domestic and commercial in-house recycling and waste collection services across Aylesbury Vale. This involves both logístical and reactive planning of resources, including crew members, vehicles and waste materials to ensure all statutory council services to 89,000 households is delivered in a safe and efficient manner with great customer service.
- Provide shared directional management of a

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