Backoffice Support Specialist

6 months ago

Manchester, United Kingdom SPX FLOW Full time

**Back Office Support Specialist**

**Location: Crawley/ Kettering or Remote, UK**

**About SPX FLOW**

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.

SPX FLOW has been established for over 100 years Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

**About the Role**

You will be responsible for providing customer service excellence to external & internal customers through the effective daily management of Customer Service Backoffice tasks.

You will take ownership of complaints to ensure our customers know we are listening to them and supporting customers who have been disappointed with the service they have received. You will ensure a resolution is agreed and actioned within a timely manner and the situation is used to strengthen the relationship with the customer moving forward.

Using the learnings from these interactions to identify and implement improvement opportunities.

**About Your Responsibilities**
- Manage customer communication via our CRM system (C4C).
- Be the liaison between customers and departments, swiftly resolving queries.
- Enhance customer experiences through timely enquiry handling, proactive chasing and escalating where necessary.
- Collaborate with various teams from Supply Chain to Quality and beyond.
- Take ownership of all complaints/expressions of dissatisfaction from a customer - it is your responsibility to deal with them and ensure stakeholders are accountable.
- Ensure all complaints/expressions of dissatisfaction are logged and recorded in our Complaint resolution tool.
- Highlighting complaints/expressions of dissatisfaction to the appropriate stakeholders if deemed necessary
- Entering Returns/Credits/Free of Charge orders
- Co-ordinating the Master data changes that are required with the material and customer Master data Teams.
- Highlighting areas for continuous improvement and actioning improvements.

**What Do You Need**
- Puts the customer in the fore front of their mind, is confident and enthusiastic.
- Has keen attention to detail and is highly communicative. With a can-do attitude.
- Continuous improvement mindset, always looking for opportunities to drive improvement with the customer experience in mind.
- A real Problem Solver with the Ability to initiate and drive solutions to complex operational issues and have Strong analytical skills.
- Is the voice of the customer and can assist in creating a customer centric culture within the team. Possesses all the soft skills that a Customer Service Professional has, a clear communicator, acute listening skills, maintains self-control, a positive person that takes responsibility, can show empathy and above all a good sense of humor.
- Expertise with SAP, specifically the SD modules.
- A deep understanding of the overall Order to Cash process with an understanding of currency exchange rates and their impact on AR transactional activities.
- Commercial awareness.
- Proven track record of meeting commitments with the highest standards of ethics and integrity.
- Enthusiastic, with ability to respond in a constantly changing environment and remain calm under pressure.
- Established planning & organisational skills.
- Multiple Languages desired (proficiency in English and French).
- Proficiency in MS Office: Word, Excel, PowerPoint.
- Availability to travel to multiple sites as needed.

**About Your Benefits**
- Flexible working options to accommodate all employees
- Bonus structures (depending on company and personal performance)
- Family friendly policies
- Pension: 4% employee contribution, 6% employer contribution
- Life Assurance: 3x salary (if not in company pension, then it is 1x salary)

**Next steps?

  • Specialist Support Worker

    6 months ago

    Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...

  • Learning Support Specialist

    1 month ago

    Manchester, United Kingdom Randstad Student Support Full time

    Randstad Student Support is seeking a qualified Learning Support Specialist to provide tailored study skills support to students with specific learning difficulties (SpLDs) at universities and colleges in Manchester.This hybrid role involves delivering both in-person and online sessions, requiring flexibility to accommodate student preferences.As a Learning...

  • Specialist Support Professional for The Visually

    6 months ago

    Manchester, United Kingdom First Class Support Full time

    **Specialist Support Professional for Blind/Visually Impaired Students** **First Class Support **are an award winning NMH provider for students in receipt of Disabled Students Allowance. We pride ourselves on employing first class support professionals to provide high quality and individual support for students throughout their time at university. We are...

  • Avd Appoint Ltd | Production Controller | United Kingdom

    1 week ago

    Manchester, United Kingdom Avd Appoint Ltd Full time

    Production Controller - Feltham - Salary up to £36,000, OTE up to £52,000 REF 1720 I am currently recruiting for a Production Controller to work for a leading engineering organisation based in Feltham.Salary up to £36,000, OTE up to £52,000 The organisation is an industry leading organisation delivering world class products into a specialist market.They...

  • Care and Support Specialist

    2 months ago

    Manchester, United Kingdom Creative Support Careers Full time

    About the Role:Creative Support Careers is seeking a skilled Care and Support Specialist to join our team. As a Support Coordinator, you will be responsible for providing respectful and bespoke personal care, emotional, and practical support to individuals with dementia and other support needs.Key Responsibilities:Develop and implement a monthly timetable of...

  • Audiovisual Solutions Specialist

    11 hours ago

    Manchester, United Kingdom Unified Support Full time

    Unleash Your Potential as an Audiovisual Solutions Specialist at Unified SupportWe are seeking a highly motivated and results-driven Audiovisual Solutions Specialist to join our team at Unified Support. As a key member of our sales team, you will be responsible for scoping and selling audio-visual and collaborative solutions from concept to delivery.A...

  • Sales Growth Specialist

    3 weeks ago

    Manchester, United Kingdom Nationwide Specialist Services Full time

    Job Title: Sales Growth SpecialistSalary: £55,000 - £75,000 per annumAbout the CompanyNationwide Specialist Services is a leading provider of specialist services to businesses across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients.We are seeking a Sales Growth Specialist to join our...

  • Administrative Support Professional

    5 days ago

    Manchester, United Kingdom Midas Specialist Recruitment Full time

    Job Title: Administrative Support ProfessionalWe are seeking a highly organised and efficient Administrative Support Professional to join our team at Midas Specialist Recruitment. As an Administrative Support Professional, you will be responsible for ensuring the smooth operation of our office, providing administrative support to our staff, and contributing...

  • Trade Specialist

    3 weeks ago

    Manchester, United Kingdom Creative Support Ltd Full time

    Are you a skilled Trade Specialist looking for a new challenge? We have an exciting opportunity for you to join our Mobile Maintenance Team in the Greater Manchester and North West area.You will be responsible for performing a range of tasks, including repairs, replacements, and general maintenance at multiple sites throughout our portfolio. With a focus on...

  • Specialist One-to-one Study Skills Tutor/dyslexia

    6 months ago

    Manchester, United Kingdom Onyx Support Full time

    Onyx Support are looking for a Study Skills Tutor who is enthusiastic and committed to their role. You will be working within the Universities and Further Education Colleges that Onyx Student Support work in partnership with. You will be supporting students following requirements highlighted in the individuals assessments. You will ensure a high quality,...

  • Education Specialist

    2 weeks ago

    Manchester, United Kingdom Meridian Business Support Limited Full time

    **Job Title:** Education SpecialistWe are seeking an experienced and qualified Education Specialist to join our team at Meridian Business Support Limited.**Salary:** £28.00 - £30 per hourAbout the Role:This is a fantastic opportunity for a skilled and enthusiastic individual to teach stimulating and exciting lessons to Further Education College students in...

  • Specialist One-to-one Study Skills Tutor/dyslexia

    6 months ago

    Manchester, United Kingdom Onyx Support Full time

    Onyx Support are looking for a Study Skills Tutor who is enthusiastic and committed to their role. You will be working within the Universities and Further Education Colleges that Onyx Student Support work in partnership with. You will be supporting students following requirements highlighted in the individuals assessments. You will ensure a high quality,...

  • Community Living Specialists

    1 week ago

    Manchester, United Kingdom Creative Support Ltd Full time

    Join a dynamic team of Community Living Specialists at Creative Support Ltd, where you'll play a vital role in supporting individuals with diverse needs in their own homes. This is an exciting opportunity to make a real difference in people's lives, while developing your skills and expertise in a fast-paced and supportive environment.Key Responsibilities:*...

  • Senior Financial Governance Specialist

    3 weeks ago

    Greater Manchester, United Kingdom Creative Support Full time

    Job Title: Senior Financial Governance SpecialistCreative Support is seeking a highly skilled Senior Financial Governance Specialist to join their team. This role involves overseeing the proper governance of financial compliance across the organisation, ensuring that all financial activities are conducted in accordance with established policies and...

  • Lunchtime Support Assistant Sen

    6 months ago

    Manchester, United Kingdom Piper Hill Specialist Support School Full time

    The post holders will join the school team over lunchtimes to support healthy eating, a range of lunchtime clubs, feeding and changing students as appropriate. The successful applicant must be able to work effectively with the whole school community including pupils, parents, governors and staff. **This is a Grade 2 permanent, part-time role working 13...

  • Legal Talent Acquisition Specialist

    3 weeks ago

    Manchester, United Kingdom 02 Reed Specialist Recruitment Ltd Full time

    Job Title: Legal Talent Acquisition SpecialistWe're looking for an experienced Legal Talent Acquisition Specialist to join our team at 02 Reed Specialist Recruitment Ltd.The estimated annual salary for this role is £40,000 - £55,000, depending on your skills and qualifications.Key Responsibilities:Cultivate relationships with new clients and develop a deep...

  • Supporting Children with Special Educational Needs in Manchester

    3 days ago

    Manchester, United Kingdom Hays Specialist Recruitment - Education Full time

    Why Choose Hays Specialist Recruitment - Education?We are a leading provider of Education recruitment services, with a strong presence in Manchester and surrounding areas. Our team of experts has over 25 years of experience in placing talented Education Assistants in Special Educational Needs (SEN) schools. This role offers a unique opportunity to work with...

  • IT Support Specialist

    4 weeks ago

    Manchester, United Kingdom Howden Group Holdings Full time

    Howden Group Holdings: A Company OverviewWe are a collective – a group of talented and passionate people all around the world. Our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.We have always been employee-owned and driven by entrepreneurial spirit. We hire talented...

  • Learning Support Assistant Roles in Manchester

    2 weeks ago

    Manchester, United Kingdom Hays Specialist Recruitment - Education Full time

    Learning Support Assistant Roles in Manchester Are you looking for your next Learning Support Assistant/SEND Teaching Assistant role in Manchester? Are you an enthusiastic and resilient individual with a passion for supporting children and young people with SEND? Why Hays? Hays Education works with an extensive network of schools, providing Learning...

  • HR Support Specialist

    3 weeks ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    About the RoleWe are seeking an HR Support Specialist to join our team at AJ Bell Management Limited. As an HR Support Specialist, you will provide support and guidance to management on employee-related matters, ensuring compliance with employment law, statutory rules, and company policies.The ideal candidate will have a background in HR and a strong...