Implementation Consultant

3 weeks ago

Liverpool, United Kingdom EcoOnline Full time

**About us.**

**Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.**

By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability.

If you’re interested in impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us

**About the Role**

Our EHS teams provide innovative SaaS solutions that enable global customers to digitise their Environmental, Health, Safety, and Quality (EHSQ) processes. With user-friendly EHSQ software, we empower organisations of all sizes to achieve engagement and operational excellence, resulting in safer, sustainable, and more productive workplaces. Based in Northern Europe, our teams operate in the UK, Ireland, Norway, Sweden, Finland, and Denmark, delivering exceptional services to our clients.

**Responsibilities**

As an Implementation Consultant, you will play a critical role in delivering best practice EcoOnline solutions to national and international clients. Your responsibilities will include consultation with clients, system configuration, and serving as the primary contact throughout implementation projects. You will create and manage project documentation and functional specifications and provide collaborative guidance during client workshops to ensure adherence to program scope and guidelines.

Building strong client relationships is essential to success in this role, and you will provide technical support throughout the project lifecycle. You will also be responsible for delivering user training where required, and managing all phases of project delivery, from initiation to transition to BAU (business as usual).

**Qualifications**
- 5+ years of Business Analysis / Implementation Management / Consultation within a client facing role.
- Ability to act as a primary point of contact during implementation to BAU (business as usual) for national and international clients, providing technical support throughout the project lifecycle and maintaining excellent relationships with all stakeholders.
- Experience in system configuration and a strong understanding of the software implementation lifecycle.
- Proven ability to create and manage technical documentation and functional specifications.
- Experience in providing collaborative guidance and expertise during client workshops to ensure that program scope and guidelines are adhered to.
- Proven ability to deliver effective user training.
- Excellent negotiation skills.
- Strong analytical skills, with the ability to effectively capture and communicate requirements.
- Experience in agile software development methodologies.
- Preferred knowledge and understanding of Health and Safety software.
- Proactive approach, with a demonstrated ability to take initiative, make decisions, and deliver results.
- Excellent written and verbal communication skills, with the ability to facilitate, influence, and solve problems effectively.
- Strong multitasking and time-management skills, with the ability to prioritize effectively in a fast-paced and high-pressure environment.
- Bachelor's degree or equivalent: A bachelor's degree in a related field, such as safety or computer science
- Ability to work well both independently and as part of a team.

**Additional Skills**:
Knowledge of policies, procedures and practices put in place to ensure the protection of people, the environment, and property from harm or damage.

**What We Offer**:
EcoOnline has a **flexible workplace policy** that allows you to **work **remotely or** **in the office**. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else

As an Implementation consultant at EcoOnline, you will have the opportunity to be part of a purposeful mission that goes beyond profitability. Our software solutions safeguard people and the environment, making a positive impact on the world. You will contribute to creating safer, more sustainable workplaces while gaining valuable experience and building a professional network within a rapidly growing global organisation.

With close to 10,000 customers and over 800 talented colleagues, you will join a dynamic and thriving community at EcoOnline. We prioritise collaboration, creativity, and innovation, fostering a supportive and inclusive work environment that values employee well-being. We offer competitive benefits and professional development opportunities, making EcoOnline the ideal company for those seeking a fulfilling career that prioritises social responsibility, innovation, and growth.

**Our process and what to expect**:

- Recruiter screening (virtual)

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