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Healthcare Assistant Hca

4 months ago

Manchester, United Kingdom hVIVO Services Limited Full time

Overview:
If you have exceptional customer service skills, a healthcare background and are interested in learning more about clinical trials, this is a fantastic opportunity to join our FluCamp team as Clinical Support Specialist at our site in Manchester, M1.

hVIVO conducts human challenge clinical trials. The end goal of our clinical trials is to potentially eradicate common illnesses like the common cold and flu completely - or at least make treatment of them as easy and effective as possible. Our volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.

As a Clinical Support Specialist you work in the screening clinic performing clinical assessments and provide essential administrative support to the broader team promoting the wellbeing of the volunteer and supporting them throughout the screening process for the study.

You will provide support and work collaboratively with the team in daily activities within the screening clinic.

Note that internally this role is known as Clinical Support Specialist.

We currently require a commitment to full time hours. Our Clinic is open 0800-1800, Monday-Friday. The role will be offered at £12. You will be employed via a third party agency.

Main Responsibilities:

- Meet and greet volunteers attending appointments
- Co-ordinate progress of all screened volunteers seen at the site
- Provide administrative support to the Clinical Team
- Provide receptionist duties for the screening clinic ensuring the reception area is always tidy and staffed during clinic hours
- Responsible for ensuring case notes and other associated documents are tracked and then filed appropriately in the correct patient/volunteer file
- Dealing with queries, typing clinic notes, letters and faxes, filing, audit information preparation, database entry and general correspondence
- Assisting with medical record management and filing, securing physician signatures, Communication with GPs in securing required information for trial participation
- When required performs non-invasive study specific assessments on volunteers
- Performing clinical procedures, ensuring accuracy and credibility of data gathered
- Preparation and planning of daily activities
- Assist with the daily management of the clinical area
- Practice in accordance to internal policies, Standard Operating Procedures and Study Protocols.
- Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
- Deal with queries, filing, audit information preparation, database entry and general correspondence, quickly and efficiently
- Accurate completion of CRF and other data points as required by the protocol
- Liaise with relevant stakeholders for the daily schedule of volunteer’s visit
- Participate in audits where appropriate
- Provide receptionist and administrative duties for arriving volunteers to the screening or follow up visit, ensuring the reception area is staffed always during clinic hours
- Adherence to ICH/GCP and best practice always

Skills & Experiences:
**Essential**
- GCSE Grade A-C Maths and English (Or equivalent)
- Demonstrated, excellent customer service and communication skills
- Ability to listen, clarify, identify solutions and agree actions
- Good IT skills (Word and Excel or equivalent)
- Strong and demonstrated attention to detail
- Good knowledge of ICH-GCP and regulatory standards
- Ability to manage and prioritise workloads
- Willingness to learn additional skills
- Ability to work independently and within the team
- Positive and Supportive Team player

**Desirable**
- Immediate Life Support
- Experience working within the UK healthcare structure, ideally within the hospital setting
- Previous experience in clinical research environment
- Biological Science degree
- Fundamental Clinical Care knowledge
- Demonstrated critical thinking

As this role involves direct contact with volunteers, performing blood sampling, you will be required to be vaccinated against Hepatitis B and are strongly advised to have the seasonal Flu vaccination.