Telecare Administrator

**Work at Hanover**:
You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

**Telecare Administrator **(10301)**:
**Overview**:
**Ref**:
10301

**Salary**:
£20,769 - £24,535/annum + pension

**Location**:

- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh

**Type**:
Permanent

**Posted**
31 January 2023

**Closing date**
14 Feb 2023 12:00

**Location: Edinburgh, Glasgow or Elgin**

**Renumeration: £20,769 - £24,535 per annum**

**Working Hours: 35 per week, Monday - Friday**

**Closing Date: 14th February 2023, Noon**

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

**About the Role**

Hanover Scotland's Customer Service Centres are home to our dedicated telecare operators who support Hanover’s customers nationwide. At Hanover, some of our customers need help to feel safe and secure at home and our Telecare Operators are vital in providing this critical service.

The Telecare Administrator performs a variety of secretarial, organisational and administrative tasks for our Telecare Department. You will be the heartbeat of the department, ensuring that vital data and information is available to our dedicated team to ensure a smooth and effective operation. This is a fast-paced environment and the role requires focus, initiative and understanding of departmental goals.

This role can be based at any one of our three Customer Service Centres in Edinburgh, Glasgow or Elgin.

**Main Responsibilities**
- Data entry, ensuring the call-handling systems database is current.
- Logging and assisting with the complaints management systems.
- Billing of corporate clients via the Open Housing and Documotive system.
- Administering the authorisation and payment of invoices for office services.
- Distribution of Yearly Price Increase letters, notifying of their annual price increase.
- Ordering of Telecare equipment and sending out replacement equipment to Private clients.
- Assisting the Telecare Manager in respect of reporting and organisation of meetings.
- Acting as a general support to Telecare Supervisor and Senior Operators.

**About You**
- Previous experience of working in an administrative role.
- Excellent organisational skills.
- Experience of typing a broad range of management reports and documentation.
- Ability to communicate effectively with people at all levels, both inside and outside of the Association.
- Ability to work as part of a team and with mínimal supervision.

**Benefits**

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

- Competitive Salary and pension options.
- Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD).
- Childcare vouchers.
- Eyecare Vouchers.
- Employee Counselling Service.
- Family friendly policies.
- Cycle to work scheme.

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738

**Contact information**: