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Installation Planner

6 months ago

Leeds, United Kingdom BOXT Limited Full time

**Installation Planner**

**About BOXT**

Do you want to work for a disruptive, innovative brand that is constantly challenging its industry?

A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club, and Rangers Football Club, Middlesbrough FC - just to name a few

Well you’re in luck. We’re BOXT - a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes. We were founded in 2017 to redefine the world of home installation, making it modern, stress-free, and fairer for homeowners all over the UK. And with over 20,000 five-star Trustpilot reviews and 150,000+ happy customers so far, we’d say we’re doing a pretty good job.

We’ve grown our product offering substantially since the beginning, and are proud to be able to offer air conditioning, electric vehicle chargers, Google Smart Home products and solar panel and battery storage systems. But we’re not stopping there. We have an ambitious vision to become an international household name, providing simple and easy access to new products & services within homes across the UK and beyond.

We may seem bonkers about boilers but inside we’re a technology company with a custom-built platform enabling us to deliver 5-star installation experiences across a range of products and services. We’re making life at home better for everyone.

This is a fundamental role to support our ambition to continually grow the business.

**What you’ll do**

We are looking for a driven, dedicated and passionate Installation Planner to join our fast-growing team who would like to be part of the team making BOXT an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise.

You will also be required to;
- Remotely assist engineers with their diary management and workload
- Communicate clearly with engineers and customers offering solutions, recommendations and reassurance.
- Monitor and action any planning issues that may arise.
- Build relationships with different teams within the company.
- Be reactive, engaged and forward thinking.

**Who you are.**
- Have excellent customer service skills.
- Excellent communication skills both verbal and written
- Computer Literate (the role will require you to use a range of Microsoft/Google software)
- Ability to work well under pressure.
- Clear and effective communication skills
- Well organised and friendly
- Confident personality

**Who excels in this role?**

BOXT Installation Planners are typically:

- Driven, hardworking and proactive individuals, who thrive in team environments.
- Eager to learn and innovated.
- Confident in their natural ability to establish strong relationships with customers and engineers.

**BOXT benefits**

We have a great culture at BOXT and across the business we work closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

As part of the BOXT team, you’ll receive the following benefits:

- 30 days annual leave (plus bank holidays)
- Private medical cover
- Company pension
- Death in service benefit
- Modern offices with free on-site parking
- We believe that feeding our team keeps them happy, so we have an in-house chef that provides fresh cooked lunches every day, as well as fruit, snacks and soft drinks.

If you’d like to join the BOXT team, then please send a cover letter along with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.

We are pretty good at hiring our own staff therefore no agencies required.