Patient Services Administrator

2 weeks ago


Bradford, United Kingdom Hollyns Health & Wellbeing Full time

**Duties and Responsibilities**: The duties and responsibilities to be undertaken include all of the items in the following list. Duties may be varied from time to time under the direction of the Admin Manager, Operations Manager or Business Development, Enterprise and Finance Manager. Key Responsibilities: Telephone Duties to include Making appropriate appointments with healthcare professionals Taking details of requested home visits Informing patients of results Contacting other providers Ambulance bookings General enquires Effectively managing contact of dissatisfaction in line with practice policy General Reception/Administration Duties to include Greeting and directing patients Greeting and directing visitors Handing out prescriptions Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Making appointments Responding to the needs of Doctors and Clinical Staff during surgery Health and safety awareness (e.g. handling samples) General housekeeping e.g.

SKILLS, QUALIFICATIONS and other REQUIREMENTS Literacy skills Computer skills Good face to face and telephone communication skills Ability to work under pressure and prioritise workload Friendly and approachable Common sense Team worker Flexibility to cover extra hours as required due to holidays, sickness etc. Ability to deal calmly with difficult situations



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