Admissions Officer

5 months ago

London, United Kingdom King's College Hospital NHS Foundation Trust Full time

The post holder will ensure a comprehensive effective admissions and administrative service to all consultants, specialist nurses, medical staff and their team within the clinical unit to allow the smooth and efficient performance of the service. An integral part of this role will be supporting the booking of patients for interventional pain treatments while ensuring the referral to treat pathways (RTT) are strictly adhered to.

Exceptional interpersonal and communication skills are essential, as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, sub-contractors and external agencies. A good understanding of the RTT pathway is fundamental to this role. Excellent IT skills and previous experience in an administration setting are essential.
- To be responsible for managing patients, waiting lists and admissions for a number of Consultants.
- To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
- Maintain thorough and accurate records of all correspondences with patients throughout their admission process
- To construct and schedule theatre lists as per department guidelines.
- To ensure any patient cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
- To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
- To arrange patient transport if required for elective pre-assessment and admission appointments in conjunction with Trust guidelines and policy.
- To manage waiting lists activity and admission data with Trust IT system [i.e. PiMS] and other associate IT systems and action/highlight any errors.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.
- To adhere to Trust and National waiting list targets and policy.
- To liaise with Consultants and other users to ensure that day surgery lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to management and day surgery teams.
- To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements.
- To actively participate in all initiatives to maximise patient attendance and theatre utilisation.
- To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy.
- To escalate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Team Leader / Assistant Service Manager.
- To work with and assist in developing good working practices and procedures across the department to meet Trust and National initiatives
- To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and clinicians
- To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the Team Leader / Assistant Service Manager.
- To ensure patient demographics are kept up-to-date at all times on the Trust’s patient database.
- To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery.
- To maintain Trust agreed standards of data in relation to patient confidentiality and legislation.
- To validate and update as required Trust PTL report, ensuring c

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