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Service Administrator

3 months ago

Ballymena, United Kingdom Wilsons of Rathkenny Full time

**Our Aftersales Team requires a full-time Service Administrator.**

The Service Administrator acts as liaison between customers and the service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to the service department.

**BENEFITS**:

- Pensions
- Progression Opportunities
- Staff Discount
- On Site Parking
- Friendly Working Environment
- Established Reputable Company
- Manufacturer Training

**RESPONSIBILITIES**
- Communicates with customers about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with customers to ensure repeat and return customers
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about vehicle products and services
- Ensures customer vehicle is finished on time, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Processes customer payments
- Demonstrates extensive knowledge of service department

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location