Bilingual Customer Advisor German

1 month ago

Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

Do you want to be apart of and influence the future of service and shape customer experience for some of the world's leading brands? Or would you like to work in a hybrid environment? Maybe you speak German and you've always wanted a bilingual role? if sothen look no further

**Client Details**

With are clients they oversee **mobility, consumer goods, industrial technology, and energy and building technology**. Its products range from motor vehicle parts, and security and microelectromechanical systems, to household appliances andpower tools.

They are a MASSIVE business ranking consistently on the FTSE top 100 each and every year with no sign of stopping, there is huge room for growth and progression in an abundant enterprise

**Description**
- Communicate on behalf of the team in conjunction with regional and central communications departments
- Manage the operational service for Bosch-owned social media platforms (Social Customer Care)
- Analysis and reporting of social media activities
- Monitor and report on Bosch and its diverse products within the social web (Social Media Monitoring)
- Engagement with communities and identification of key influencers
- Identify trends and development of best practices
- Provide support to agents in responding to customers on different social media platforms and create stringent guidelines / update of knowledge data base
- Enabling and training of other locations within the international social media network

**Profile**
- Relevant experience in social network, in particular the maintenance of communities and social media platforms
- Experience in social media (agency or company) required
- Excellent verbal, written and interactive communication skills in German and English
- In-depth knowledge of all relevant social media tools and current online communication techniques
- Proactive, flexible and ability to work independently with a high degree of responsibility
- Quality-driven work ethic and intercultural awareness
- A degree in a related field is desirable but not essential

**Job Offer**

Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home
- based and city centre office based working location.
- 37.5 hours per week, 5 days per week, Monday - Sunday (rota 7am - 7pm)

Weekends on rotational basis - When working the weekend, you will only be required to work 3 days in a week (Mon-Fri)

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