Higher Clerical Officer

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury and Oldham.

This post primarily will work for HMR Audiology Service at Nye Bevan House in Rochdale. There will be some expectation of cross borough working within the clerical team. It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries. It is an innovative and dynamic team that provides admin support to the audiology service who provide assessment, treatment and advice to adults and children with hearing, tinnitus and balance difficulties.

You will provide comprehensive administration and secretarial support for the audiology service using various patient management computer systems and various software packages, manage enquires from patients, Clinicians, Managers and people from other organisations.

**Main duties of the job**:
It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries

Accepting referrals using e booking and allocating patients to appropriate clinic

Provision of clinical correspondence and reports

Respond pro-actively to patient telephone enquiries and book appointments

Providing secretarial support to services in the provision of clinical correspondence and reports including typing, audio typing and
preparation of reports

Accurately record outcomes on the patient management systems

Highly competent computer skills

Excellent communication skills with other professionals and the public

Ability to produce work of a high standard to tight deadlines

Clear telephone manner

**Working for our organisation**:
Rochdale Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place destined to be different. Rochdale puts co-operation and co-design at the forefront of its health and social care. This is the place with community based integrated care at its heart. Rochdale Infirmary, and the adult and children’s community services across Heywood Middleton and Rochdale, consists of professionals from health, social and voluntary sectors. A place leading the way in life-enhancing, integrated care.

**Detailed job description and main responsibilities**:
**Person specification**:
**RSA3/NVQ3/equiv experience**:
**Essential criteria**:

- RSA3/NVQ3/ECDL/equiv experience
- Experience microsoft office software
- Office environment experience
- Knowledge IT systems

**Desirable criteria**:

- Previous NHS experience
- NHS computer systems experience

**Knowledge skills and Traini9ng**:
**Essential criteria**:

- Experience of working flexibly and switching between demands
- Ability to data input accurately
- Ability to prioritise own workload
- Ability to produce work of a high standard to tight deadlines
- Ability to communicate with clinicians managers and patients
- Excellent clear telephone manner
- Highly competent IT skills
- Willingness to learn new IT skills

**Desirable criteria**:

- Knowledge of medical terminology
- Experience of choose and book

**COVID-19 Vaccination Information**
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**Employer certification / accreditation badges**:
**Applicant requirements**: