People Services Co-ordinator

4 months ago

Haywards Heath, United Kingdom First Central Full time

**We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
We’re on the hunt for a talented **People Services Co-Ordinator** to join our **People team **in either Hayward's Heath, West Sussex or Salford Quays, Manchester. Working flexibly, you'll spend most of your time working from home, with a day a week in the office (so living close to Hayward's Heath / Salford Quays, West Sussex / Manchester would be perfect). But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.

As the **People Services Co-Ordinator** you’ll be working within a newly created shared services team supporting colleagues across the business at all levels on all queries in relation to HR, Talent & Learning. If you’re approachable, self-motivated, have bags of energy, you’ll fit right in.

**We run on people power. Come and join us.**

**You’ll be the perfect person for us if**:

- You have worked within a Human Resources/Talent Acquisition/Learning & Development team.
- Have experience of working within an environment that is involved in dealing with confidential/sensitive information.
- Possess experience of working in a demanding and varied administrative role.
- Enjoy working in a fast-paced environment.
- Are able to prioritise your workload and have great attention to detail.
- Have worked with People systems (we use Workday, but this isn’t essential)
- Have experience of using MS Office tools to a high standard
- Are an excellent verbal and written communicator who works well within a team.

**Responsibilities**:

- To offer an excellent service to colleagues at all levels within the business by being the first point of contact for People related queries (HR, Learning & Talent), always representing the company in a professional manner, resolving queries in line with SLAs and in accordance with Group Policies and relevant employment legislation. To maintain the appropriate People Services Inboxes/Ticketing service along with all associated HR/Talent/Learning procedures to ensure timely responses and relevant information is provided.
- As appropriate provide support across the wider People Team helping to co-ordinate ER cases/learning agreements/interview processes, responding to queries, and providing support with other ad-hoc HR/learning/talent activities (examples of ad hoc work in HR could include but not limited to notetaking, talent team support to interview processes or learning support for learning agreements, psychometrics etc).
- As relevant, dependent upon discipline responsibility; manage the HR, Learning, or Talent People processes. Providing support to other team members areas of accountability to cover leave and peaks / troughs of workload.
- As appropriate proactively manage all leaver processes in a timely manner, ensuring wherever possible leavers are processed within 24 hours of notification to minimise payroll issues. Manage the exit interview with the colleague, dealing with feedback in a professional manner and raising any issues appropriately.
- Ensure maintenance of People processes on the Workday system ensuring colleague records are kept up to date, accurate and comply with relevant legislation within a timely manner. Review HR/Learning/Talent procedures on a regular basis to ensure these meet the needs of the business.
- As appropriate raise and process purchase orders as required. Ensure invoices are approved and are processed for payment. Manage key supplier relationships with regard to payment and co-ordination for HR/Talent/Learning as appropriate.
- Support the screening processes with new and current employees as appropriate (specifically in relation to ensuring Day 1 RTW checks are completed on a timely basis). Accountable for liaising with managers and employees to ensure documents are verified. Work together to ensure a seamless process is provided to the organisation to provide legal compliance in this key area.
- As appropriate support the appraisal process as required by producing reports and assisting as necessary in advising managers to ensure timely completion of appraisals and objective setting.
- As appropriate liaise with payroll to ensure monthly salary payment data is correctly managed in the People system and through HR/Talent onboarding processes which ensure correct salary payments are made, including the management of absences, new starters are set up correctly through the onboarding process and final payments for leavers (including deductions for Learning Agreements) are processed appropriately.
- As appropriate manage all aspects of People administration including new starters and leaver process in accordance with the requirements of the business and in line with data protection and employment legislation. Liaising and working

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