25 Hours Visual Keyholder in

7 months ago

Bristol, United Kingdom & Other Stories Full time

**Company Description**
& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, jewellery, lingerie, beauty products and ready-to-wear to create their personal style, or story. Our creative ateliers in Paris, Los Angeles and Stockholm design diversified fashion collections with great attention to detail and quality at an affordable price.

& Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.

We offer a work environment where culture and values play a big part in everything we do. We have a flexible attitude and value an entrepreneurial spirit. We want every employee to take ownership of the brand’s success and believe that a fun working place generates great results.

At & Other Stories we emphasis the customer contact and in offering a personal and highly qualitative service in the store. Being part of our store team makes you the first person our customers meet and an important ambassador for & Other Stories. Your styling know-how brings something special to our store along with a fashion expertise that keeps you up to date with the mood of our ever-changing industry. Our customers find new inspiration from your personal style and can always rely on your ability to give styling guidance from the heart. Our service, stories, ideas, products and images are meant to inspire and empower customers to create their personal style, or story.
- Your responsibilities:_

The job of an & Other Stories Visual Key Holder comes with a range of responsibilities -and lots of rewards. Your to-do list includes:
**Customer Service**
- Provide excellent direct and indirect customer service according to & Other Stories standards on the sales floor, in the fitting room and at the cash point daily.
- Use innovation to seek opportunities to increase our sales results and customer satisfaction

**Job Knowledge**
- Execute a store closing/ opening based on the &Other Stories closing/ opening routines
- Address any loss prevention and safety issues that may occur while on duty and inform to management team.
- Aware of the store’s goals and sales figures
- Analyse and communicate important KPI’s for such as conversation rate, customer satisfaction etc. on a general level

**Efficiency**
- Perform all store routines, including opening and closing of the store, follow all company practices and procedures
- Follow and execute all store logistics responsibilities based on the best practice routines from the Store Logistic Book
- Support the Department managers with allocating work in and orderly and systematic manner during the daily business
- Assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

**Team Player**
- Assist the management team in the day-to-day supervision of staff by directing and overseeing work flow within the store.
- Assist the management team with training and development of sales ambassadors on the operational side of the daily business
- Ensures that all employee issues are immediately brought to the attention of management team.
- Share knowledge, skills and information with your colleagues while contributing to a positive working atmosphere
- Support the management team by introducing new employees to the brand

**Qualifications**
You love people and you are always willing to go the extra miles for your customers. You know how to drive sales in an ever-changing environment, and you can see what needs to be done in the store. Experience from cash register routines is preferable, but your willingness to learn and grow with us is most important. Your love for fashion, styling and customer service, your drive and ambition come across in a hands-on approach. You live by values and you are a strong team player with an open mindset and the ability of handle pressure of a busy day.
- Your skills:_
- At least 6 months of experience as a Sales Advisor in retail
- Exceptional customer service and interpersonal skills
- Ability to provide feedback in a constructive, straightforward and professional way
- Natural leadership mindset
- An open-minded attitude with a hands-on mentality
- Ability to prioritize task execution based on business needs
- Ability to multi-task in a fast-paced environment

**Additional Information**:

- Benefits:_
- 25% Staff Discount within the H&M Group
- Twice a year a staff allowance to shop the newest season
- Paid Vacation Days
- Endless development opportunities

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