Customer Services Advisor
3 weeks ago
**Customer Services Advisor**
**Remote Working Available**
Our client is passionate about offering it’s customers a first-class service and is looking for individuals to join them to strengthen and become part of their friendly team.
**Why Apply**:
This is an opportunity to join a recognised brand name, which offers genuine opportunities to develop and grow within the business.
**The Role**:
- Ability to analyse telephone calls from a root cause and escalate findings to line management to enable learning and promoting best practice.
- Deal with or escalate any identified risks in relation to the companies risk policies and/or legislative and regulatory guidelines in accordance with the risk framework.
- Ensure that treating customers fairly is at the heart of every telephone call taken.
- Ensure where possible the customer receives a first point resolution without being transferred unnecessarily.
- Identify resolutions that are fair to the customer and company where possible.
- Liaise with other areas of the business, customers, and dealers to ensure customer concerns or queries are satisfactorily resolved.
- Respond to customer queries by telephone.
**The Individual**:
- A team player, whilst also being able to work autonomously
- Strong interpersonal skills and an excellent telephone manner
- Positive and enthusiastic approach
- Adequate computer literacy and numeracy skills
- Good verbal and written communication skills
**The Package**:
- £19k
- Quarterly Bonus Scheme - earn an additional £1500 +
- £500 Flexible Benefit
- 25 days holiday per annum, plus bank holidays.
- Pension contribution. Minimum 3% with an employer matched contribution.
- Corporate rates for private medical insurance and other insurance products
- Employee assistant programme
- Enhanced family friendly policies
- Sharesave scheme
- Childcare vouchers
- Discounts on high street brands
- Local retail discounts
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