Coldstore Operative

Overview:
**The Role and Team**

Coldstore Operatoratives are critical to the success of our business. Our Coldstore Operators are the heart and soul of the business and are making a real difference to the lives of our customers every day.

You will pick frozen meals and products in our coldstore which runs at a chilly -20 degrees centigrade but don’t worry, protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

Accuracy is paramount to ensure Customer orders are 100% correct.

The contract specifies a 32-hour working week and daily hours are between 0600 - 1800, across any 4 days, Monday to Saturday, along with holiday cover as required.

**Who we are**

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more

£11.45 per hour + bonus + benefits

**Responsibilities**:

- To actively promote WFF Products & Services
- To record and report all activity on a weekly basis
- To be an Ambassador for the company in delivering Exceptional Customer Service always
- To follow all best practice guides to ensure Great Customer service
- To actively engage in Monthly Appraisals to Promote improved performance
- To help and support the team where appropriate
- To report health and safety, stock quality and mechanical issues in a timely manner
- To pick all orders ensuring zero mistakes are made
- To pre-load all vehicles to ensure timely departure of driving team
- To Maximize Efficiency in the Freezer
- To ensure stock check accuracy
- To support continuous improvements & efficiencies
- Customer confidentially

Qualifications:
**Essential**:

- Evidence of commitment and stability
- Good attendance and timekeeping
- Numerate and literate
- Basic secondary education
- Full UK Driving Licence (clean)
- DBS Checked (and willingness to undertake checks)

**Desirable**:

- Experience within a customer service or care based role
- Experience of multi-drop delivery role
- Health & Safety training

**Personal Qualities**:
**Essential**:
Wiltshire Farm Foods are keen to promote excellent team work by employing people who have a positive (can do) attitude, who are prepared to learn a number of skills so that they are able to work in various positions within the business. Staff are employed and trained to be multi-functional and to be capable of carrying out numerous functions should this be required when a fellow member of staff is absent.

**Desirable**:

- Open and honest team player
- Outgoing
- Flexible, highly motivated and committed
- Have a can-do attitude; will need to learn/undertake other tasks around the business if required
- Promote good team work - help and support others
- Have a desire to help the team meet the department targets
- Calm under pressure
- Ability to work to deadlines
- Be willing to undertake any training made available