Audiology Administrator

A vacancy has arisen for a full time Band 2 Audiology Receptionist / Administrator to join our busy, friendly and patient-centric Audiology Service.

This post would be an ideal opportunity for somebody looking for a full time post based at Glangwili Hospital in Carmarthen. Based at the reception desk you will be required to help and support our patients by answering telephone calls, booking patients in for their appointments with an Audiologist and issuing hearing aid batteries. You will also be responsible for booking adult Audiology appointments as well as undertaking a variety of general clerical duties. You will be required to have excellent communication skills and will need to be able to work in a calm, logical and methodical way but also be able to multi-task whilst dealing with frequent interruptions. Experience of Administration and Clerical duties and of working within a healthcare setting would be an advantage.

Welcoming visitors to the department and greeting them, in person or on the telephone and answering or referring enquiries.

Direct patients to the appropriate Audiologist.

Receive, sort and distribute daily mail/deliveries.

Update calendars and schedule meetings.

Arranging patient appointments through a bespoke Audiology booking system.

Open mail and deal with correspondence, including filing as appropriate.

Solve delegated problems logically and make decisions appropriately escalating issues when required.

Provide timely and accurate work.

Use of computer systems e.g. Patient Administration Systems or departmental databases.

Respond positively to change in the working environment and to deal effectively with work pressures when they arise.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 07/08/2023.