Customer Support and Sales
3 weeks ago
**Title**: Customer Support and Sales
**Company**:Soil Link
**Location**: Crawley, West Sussex
**Type**: Full-Time, Office-Based
**Hours**: 08:30 to 17:00, Monday to Friday
**Salary**: £24,000 per annum (Basic), OTE £32,000 uncapped bonus
**Benefits**: Company Pension Scheme
**Application Deadline**: 24th May 2024
**Interviews**:(Daytime and Evening Slots Available)
**Start Date**: Asap
**About Soil Link**:
Soil Link is at the forefront of revolutionising the construction industry through its innovative digital marketplace, Material Exchange Platform (MEP). The MEP not only facilitates a circular economy within construction but also empowers users to achieve commercial gains. Join us in shaping the future of sustainable construction practices.
We are seeking a dynamic and motivated individual to join our growing team in the role of Customer Support and Sales. This position involves a unique blend of customer support, onboarding, and sales responsibilities, contributing to the success and growth of the Material Exchange Platform.
**Responsibilities**:
- Provide exceptional customer support to Soil Link users via various communication channels.
- Guide new users through the onboarding process, ensuring a seamless experience with the Material Link Platform.
- Collaborate with the sales team to identify and capitalise on upselling opportunities.
- Address customer inquiries, troubleshoot issues, and escalate concerns as needed.
- Conduct product demonstrations and training sessions for new users.
- Maintain a deep understanding of Soil Link's products and services to effectively assist users.
- Contribute to the development of customer support and onboarding materials.
**Requirements**:
- Strong communication and interpersonal skills.
- Ability to thrive in a dynamic and fast-paced environment.
- Excellent problem-solving and multitasking abilities.
- Familiarity with the construction industry or digital marketplaces is a plus.
**Benefits**:
- Competitive basic salary with uncapped bonus potential.
- Company pension scheme.
- Opportunity to be part of a growing team in a vibrant office culture.
- Convenient office location in Crawley with parking and excellent transport links.
**Application Process**:
Application deadline: 24/05/2024
Reference ID: Customer Support and Sales
Expected start date: TBC at interview stage
Pay: £24,000.00-£32,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Sales: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 24/05/2024
Reference ID: Customer Support and Sales
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