Neighbourhood Officer

We have an opportunity to join the Neighbourhoods Team in Somerset as a Neighbourhood Officer.

**What you’ll be doing**

You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in.

With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.

You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.

**About you**

You’ll have experience of working in a high-pressured customer facing role, approaching daily challenges enthusiastically. It is essential that you have tenancy and estate management experience alongside a good knowledge of housing practice and legislation.

You will be resilient and be able to flexibly respond to unplanned situations and be confident to think on your feet to problem solve in the moment.

You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers who’s needs will vary.

You must be organised and able to manage and prioritise a diverse workload with competing demands. You’ll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite.

You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We plan to hold interviews on the 29 April in our Wells Office.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.