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Motor Claims Handlers

4 months ago

Manchester, United Kingdom EFM Fleet Services Ltd Full time

**EFM Fleet Services Ltd
- Motor claims Handlers
- Head Office, Manchester M22 4TE - out of hours 10pm/7am**

EFM Fleet Services Ltd is a well-established Fleet Management company that offers its customers a comprehensive service and due to expansion EFM Fleet Services are looking to recruit a number of **motor claim handlers** based at our Head office, located at Sharston, Manchester M22 4TE.

Reporting directly to the Commercial Manager, providing a detailed accident and incident management service to our customers, you must ensure all information is taken accurately and client data capture requirements are adhered to. You will have a passion for customer service and attention to detail while managing the claims lifecycle.

**What we can offer successful Motor Claims Handlers**
- **Permanent role**
- **Commencing salary £25,000**
- **10pm till 7am - Rota to be confirmed but will include some weekend working**
- **Double pay for all bank holidays worked**
- **Bonus structure for weekends worked**
- **Attendance and Christmas bonus schemes**
- **Full time leave + bank holidays**
- **Enhanced Maternity Pay Scheme**
- **Pension Scheme**
- **On
- site free parking**

**The Motor Claims Handlers will have the following tasks**
- Ensure all client specific questions are asked and all data is collected and recorded using FNOL software.
- Ensure compliance with client’s processes to ensure claimant satisfaction
- Reassure claimants by providing a friendly and efficient service
- Overcome and address challenges and ensure every effort is made to overcome objections
- Tailor your approach to the requirements of the claimant to provide a good service.
- Work efficiently and effectively with a focus on timelines throughout the claim lifecycle
- Assist in reasonable office administration/call handling when required within similar contracts that sit on the wider team (Full training provided)

**Skills required for a Motor Claims Handler**
- Able to communicate effectively at all levels
- Previous phone-based customer service experience
- Ability to meet specific deadlines
- A committed and flexible approach, excellent customers services
- Ability to work unsupervised
- Display enthusiasm and commitment, willing to own problems and take responsibility
- Good attention to detail and understanding of the importance of accurate and thorough data capture
- Good computer skills, use of Microsoft Word, Outlook and Teams will be required in the role

**Desirable Quality’s**
- Claims/FNOL Experience
- Analytical mindset, able to evaluate facts and recommend appropriate decision
- Demonstrable experience from a Customer Service role
- Desire to learn and develop through continuous training
- Embrace, embed and incorporate our Company Values

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

**Experience**:

- FNOL: 1 year (required)

Work Location: One location

Reference ID: Claims1