Client Referral Coordinators

3 weeks ago


Darlington, United Kingdom Priory Central Services Full time

Priory is the leading independent provider of mental healthcare and adult social care in the UK.

24/7, 365 a day Customer service function acting as the first point of contact for all self-paying clients looking to take their initial first steps into Treatment. We are a non
- clinical function who provide clients with available options for them to make informed choices on the best pathway for them

We are advertising for '**Client Referral Coordinators**.' We have 2 positions available. This role is office based with possibility of home working during unsociable hours. This role includes working on a rota, which will include occasional weekends.

**Job Overview**

**Duties include but are not limited to**
- Delivering best in class service to all existing and prospective clients looking for treatment. This includes exploring client needs in full, and matching these to our available services
- Accurately logging and sharing client data in line with clinical requirements to ensure a speedy pathway into treatment
- Following all internal processes including, but not limited to, safeguarding and GDPR guidance
- Working closely with Management and Peers to achieve both individual and team KPI’s and targets
- Answering inbound client calls surrounding initial treatment enquiries
- Liaising with internal and external stakeholders in helping clients access treatment
- Ability to recognise vulnerability and following safeguarding protocols when necessary
- Tailoring available services in line with client needs

**What we would like from the role holder**
- Ability to work a varied shift pattern including weekends (Earliest shift start time is 8am and latest finish is 8:30pm) (Essential)
- A minimum of 2 years previous experience of working in a fast paced, client centred environment (Essential)
- Someone with the ability to lone work, and also work as part of a team (Essential)
- Good levels of literacy and numeracy, ideally a minimum of grade C and above at GCSE level (Desirable)
- Good working knowledge of Microsoft packages including Word, Outlook and Excel (Desirable)
- Ability to work to call KPIs and internal quality standards (Desirable)
- Good knowledge of Mental health conditions and services/Healthcare experience (Desirable)

**What we'd like to offer you**:

- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday
- Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
- Length of service recognition awards
- Employee Assistance Programme
- Competitive Pension Scheme
- Initial Disclosure Check Cost covered, if applicable to role
- ‘My Possible Self’ App and health-related benefits
- Online discounts and cashback rewards
- Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- ‘Cash for Colleagues’ - Employee referral scheme
- Career Pathways Programme - for development and further qualifications

We reserve the right to close the vacancy ahead of the closing date without notice.



  • Darlington, United Kingdom BT Full time

    Credit Referrals Underwriter **Job Req ID**:13978**Posting Date**:14 Apr 2023**Function**:Risk, Compliance and Assurance**Location**:Darlington (R823), Darlington, United Kingdom**Salary**:Competitive with great benefits**Recruiter: Carla Ballinger** **Hiring Manager: Sherelle Harker** **Career Grade: TM B2** **This a Part Time 20 hr role working the...

  • Youth Coordinator

    2 days ago


    Darlington, United Kingdom Trigon Recruitment Full time

    **Role: - Support Coordinator** **Location: - Durham/Middlesbrough** **Salary: - £23-25k** **Core Purpose**: To work as part of a team to provide specialist support for young carers and young adult carers. **Key Responsibilities** - Manage a caseload of service users as allocated by the Lead Practitioner or Team Manager and complete high quality and...

  • Marketing Coordinator

    1 month ago


    Darlington, United Kingdom Optimum Recruit Full time

    We are looking to recruit on behalf of our client, a Marketing Coordinator to join their exisitng team on a permanent basis.Main duties and responsibilities: Coordinating the design studio on a daily basis, ensuring work is scheduled and deadlines are met. Distributing product samples to media and sponsored athletes. Uploading digital content to website,...

  • Marketing Coordinator

    17 hours ago


    Darlington, United Kingdom Optimum Recruit Full time

    We are looking to recruit on behalf of our client, a Marketing Coordinator to join their exisitng team on a permanent basis.Main duties and responsibilities: Coordinating the design studio on a daily basis, ensuring work is scheduled and deadlines are met. Distributing product samples to media and sponsored athletes. Uploading digital content to website,...

  • HR Coordinator

    1 month ago


    Darlington, United Kingdom IMPRESSION RECRUITMENT LIMITED Full time

    Our client in Darlington, who is a specialist in their field are seeking a **HR Coordinator** to join them due to continued growth within the business. This is an exciting opportunity to ensure all HR processes run smoothly and all training is coordinated effectively. **Duties for the successful HR Coordinator**: - Recruitment and onboarding - Handle and...

  • Marketing Coordinator

    1 month ago


    Darlington, United Kingdom Optimum Recruit Limited Full time

    We are looking to recruit on behalf of our client, a Marketing Coordinator to join their existing team on a permanent basis.Main duties and responsibilities:• Coordinating the design studio on a daily basis, ensuring work is scheduled and deadlines are met.• Distributing product samples to media and sponsored athletes.• Uploading digital content to...

  • Stores Coordinator

    4 weeks ago


    Darlington, United Kingdom Recruitment Bunker Full time

    **Stores Coordinator** **Darlington** **£25,000 - £30,000** The Recruitment Bunker are recruiting exclusively for a Stores Coordinator for a leading automotive company based in Darlington. **Overview of the Role**: - Stores Coordinator - Salary - £25,000 - £30,000 - Holidays: 33 days (including statutory holidays) - Location - Darlington **Company...


  • Darlington, United Kingdom Baltic Apprenticeships Full time

    **Job Title**:Client Engagement Consultant **Salary**:£23,500.00 + uncapped bonus **Hours**:37.5 hours per week (Monday-Thursday, 8:15am-4:30pm and Friday, 8:15am-3:30pm) **Location**:Pioneer House, Morton Park, Darlington (office-based role) **Contract**:Permanent Are you an enthusiastic and driven Sales Executive with Business-to-Business experience...

  • Client Care Assistant

    8 hours ago


    Darlington, United Kingdom Medivet Group Ltd Full time

    **Remuneration** National Minimum Wage **The Opportunity** We are seeking a full time Client Care Assistant to join our Darlington, Stanhope Road practice practice for 40 hours a week (to also include 1 in 6 weekends potentially at another, nearby practice). This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants. We...


  • Darlington, United Kingdom Edwards Commerical Cleaning Services Ltd Full time

    Job Advert **About the Role**: As a on site working Supervisor you will play a crucial role in maintaining the highest standards of cleanliness and service across the site. Your leadership will ensure that our client continues to exceed expectations, providing a safe and welcoming environment for both staff and clients. This position offers the chance to...


  • Darlington, United Kingdom SSAFA Full time

    This role covers Darlington and surrounding areas. Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not...


  • Darlington, United Kingdom Wilton House Care Home Full time

    **Job Ref**:CAI1777 **Branch**:Wilton House Care Home **Location**:Wilton House Care Home, Darlington **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:10.00-14.00 **Hours per week**:12 **Posted date**:26/03/2024 **Closing date**:28/04/2024 We are a pro-active, innovative service that pays...

  • Sales Coordinator

    3 days ago


    Darlington, United Kingdom CEPAC LTD Full time

    Cepac is the UK’s leading independent integrated corrugated packaging and display provider. We bring together leading brands, advanced technologies and smart materials to create and deliver high-performance, high-definition corrugated products that outperform industry standards in every measurable way. An opportunity has arisen at our Darlington site for...


  • Darlington, United Kingdom Baltic Recruitment Services Full time

    Our client are an established, market leading manufacturing business currently looking to recruit an Internal Sales Coordinator to join their team. **Overall Purpose**: - To be responsible for the day to day management of customer accounts to deliver the highest level of customer service. **Key Duties**: - Working within the internal sales section of the...


  • Darlington, United Kingdom Kath Duffin Recruitment Full time

    Do you have a warehouse background and looking to move to a family company where you will be running your own small depot with support close at hand? Are you looking for a role that provides a work/life balance? Where you can use your skillset and be valued? If you have been a team leader or supervisor in a warehouse environment, this could be the perfect...

  • Marketing Coordinator

    1 month ago


    Darlington, North East, United Kingdom Optimum Recruit Full time

    We are looking to recruit on behalf of our client, a Marketing Coordinator to join their exisitng team on a permanent basis.Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Main duties and responsibilities: Coordinating the design studio on a daily basis, ensuring work is...

  • Therapist

    6 days ago


    Darlington, United Kingdom Bupa Dental Care Full time

    We’re looking for a to partner with us at practice in Darlington, County Durham. Dental Therapist vacancy details Up to 3 days available - Thursday 1pm-8pm, Saturday and Sunday 8am-4pm  Flexible on hours of work to suit you! Fantastic hourly rate of £30 per hour! Great private earning potential! Benefits of partnering with Bupa Dental...

  • Events Coordinator

    4 days ago


    Darlington, United Kingdom Rockliffe Hall Hotel, Spa and Golf Resort Full time

    **About Us** Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all...


  • Darlington, United Kingdom Kent Brushes Full time

    RSACC is looking to recruit an enthusiastic Business Administration Apprentice to join its Administration Team. You will have great communication skills and be confident when dealing with others. Working as part of a friendly team, you will have an important and varied role in helping the charity’s referral processes run smoothly. - Answer telephone...

  • Logistics Coordinator

    2 weeks ago


    Darlington, County Durham, United Kingdom Permanent Futures Full time

    My Client is leading FMCG business that has been producing FMCG products for some of the UKs most demanding retailers and manufacturers. At Futures, we are currently recruiting for a Logistics Planner/Coordinator. Responsible for all outbound deliveries, using the companies own fleet and also 3rd party providers Inbound and outbound delivery...