Client Referral Coordinators
3 weeks ago
Priory is the leading independent provider of mental healthcare and adult social care in the UK.
24/7, 365 a day Customer service function acting as the first point of contact for all self-paying clients looking to take their initial first steps into Treatment. We are a non
- clinical function who provide clients with available options for them to make informed choices on the best pathway for them
We are advertising for '**Client Referral Coordinators**.' We have 2 positions available. This role is office based with possibility of home working during unsociable hours. This role includes working on a rota, which will include occasional weekends.
**Job Overview**
**Duties include but are not limited to**
- Delivering best in class service to all existing and prospective clients looking for treatment. This includes exploring client needs in full, and matching these to our available services
- Accurately logging and sharing client data in line with clinical requirements to ensure a speedy pathway into treatment
- Following all internal processes including, but not limited to, safeguarding and GDPR guidance
- Working closely with Management and Peers to achieve both individual and team KPI’s and targets
- Answering inbound client calls surrounding initial treatment enquiries
- Liaising with internal and external stakeholders in helping clients access treatment
- Ability to recognise vulnerability and following safeguarding protocols when necessary
- Tailoring available services in line with client needs
**What we would like from the role holder**
- Ability to work a varied shift pattern including weekends (Earliest shift start time is 8am and latest finish is 8:30pm) (Essential)
- A minimum of 2 years previous experience of working in a fast paced, client centred environment (Essential)
- Someone with the ability to lone work, and also work as part of a team (Essential)
- Good levels of literacy and numeracy, ideally a minimum of grade C and above at GCSE level (Desirable)
- Good working knowledge of Microsoft packages including Word, Outlook and Excel (Desirable)
- Ability to work to call KPIs and internal quality standards (Desirable)
- Good knowledge of Mental health conditions and services/Healthcare experience (Desirable)
**What we'd like to offer you**:
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday
- Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
- Length of service recognition awards
- Employee Assistance Programme
- Competitive Pension Scheme
- Initial Disclosure Check Cost covered, if applicable to role
- ‘My Possible Self’ App and health-related benefits
- Online discounts and cashback rewards
- Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- ‘Cash for Colleagues’ - Employee referral scheme
- Career Pathways Programme - for development and further qualifications
We reserve the right to close the vacancy ahead of the closing date without notice.
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