Flow Centre Supervisor

4 days ago


Edinburgh, United Kingdom NHS Scotland Full time

**Job Purpose**

Responsible for the day to day operational running of the L&B Flow Centre providing 1st line support and supervision to non-clinical Flow Centre Coordinators and Call Handlers. First point of contact for all operational staff issues e.g. sickness absence, operational issues with direct line management responsibility for Flow Centre Coordinators and Call Handlers.

Responsible for being the first point of contact for escalation for GPs,HCP’s,Paramedics, Clinical Advisors, Nurse Practitioners, Site Management and LUCS Clinical team, to provide guidance and support regarding operational functions

Responsible for ensuring provision of responsive and effective patient flow service for Lothian and NHS Borders. Liaison with GP's, IJBs and other HCP’s who request urgentpatient referrals, by determining the right service at the most appropriate time and place within Lothian.

Planning and coordinating pathways and journeys according to clinical need and transport method via calls from wards, clinical departments and GPs across NHS Lothian



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