User Researcher

This is a hybrid role with two days a week in their offices in Newport

The role is OUTSIDE IR35 and is paying around £350-400 P/D

***Key Responsibilities**:

- Performing user research with client undergoing digital transformation / ERP migration to deliver:

- 1 page User Personas
- 1 page journey map ( front stage user actions, front end system functions)
- End to end process maps for the personas (back office actions, processes, functions)
- Work as part of a multi-disciplined agile team to design user focussed and successful services
- Plan, design, and conduct user research to focus the design and development on user needs
- Contribute to the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
- Work very closely with insight and research teams at client side to delivery relevant and appropriate research plans
- Work closely with designers and developers to turn user insights into actionable design or service recommendations
- Present findings and related design/business recommendations and user insights to project stakeholders at all levels
- Complies with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times

**Required Experience**:

- Experience in a relevant role either agency or client side
- Proven experience of gathering and delivering actionable insights
- Demonstrable knowledge in user centred design practices

***

**Essential Skills**
- Sound knowledge of qualitative research methods including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood
- Sound knowledge of using artefacts to share and communicate insights such as user flows, experience maps, experience blueprints, prioritised user needs, user profiles, and test results
- Good understanding of information architecture, interaction design, and visual design principles
- A good understanding of Agile delivery methodology

Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy.