Customer Care Co-ordinator

5 months ago

Pontypool, United Kingdom GC Windows Ltd Full time

We have an exciting opportunity for an experienced Customer Care Co-ordinator to join an established team within a solid UPVC Window and Doors Manufacturing and Installation company. We have a strong placement within the Newbuild Construction industry, handling requests from Site Managers, Customer Care departments and homeowners alike.

The role is based in our Head Office in Pontypool South Wales, working with our other branches and teams through our systems and phones remotely. As a team we have an excellent history and an enviable position in the market with current growth allowing opportunity to expand.

Should you be a person looking for job security then this is a full time and permanent opportunity where working hours cover Monday to Friday. You will receive a competitive salary (experience dependent) and a workplace pension, 30 days annual leave (inc. Bank Holidays) and the knowledge of joining a positive and fun team with a can-do attitude.

**Job types**
- Full time, Permanent

**Specific Job Role Responsibilities**
- Liaising with our customers (house builders), homeowners and our Service Engineers.
- Reviewing, understanding, and logging in Customer Care and Site team requests for works.
- Raise quotes for parts and labour within our internal operating system.
- Accurate supply of information to our field team to ensure service calls are carried out in an effective and timely manner.
- Engineer diary planning to maximise capacity and efficiency within service level agreements.
- Deal with requests for updates and information from internal and external customers in a timely and professional manner.

**Skills/Knowledge**
- Comfortable and confident with the use of a computer (Microsoft Word, Excel, database system etc)
- Ability to problem solve, investigate, and work on own initiative.
- Detail orientated, with a completer work style.
- A Team Player
- Experience of UPVC windows and doors industry and product knowledge desirable

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Pontypool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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