Customer Service Advisor

5 months ago

Manchester, United Kingdom National IT Disposal Full time

**Join Our Team: Front of House Advisor at National IT Disposal**

At National IT Disposal, we are on a mission to revolutionise the way technology is recycled, ensuring a safer and cleaner environment for future generations. As the leading specialists in IT disposal services, we help businesses across the UK responsibly dispose of their electronic waste, adhering to the highest standards of data security and environmental compliance. Our dedication to excellence has earned us the trust of clients nationwide, making us a trusted partner in IT asset disposal and recycling.

We are excited to announce an opening for a Front of House Advisor to join our dynamic team. This role is at the heart of our operation, serving as the first point of contact for our valued clients and playing a key role in delivering our exceptional service.

**Responsibilities**:

- Managing and taking client bookings with precision and care.
- Preparing and organising documents for clients after their items have been processed, maintaining a high level of accuracy and attention to detail.
- Keeping our existing clients informed about our services and any updates, enhancing client retention and satisfaction.
- Upholding our commitment to providing the best possible service, ensuring every client interaction is positive and productive.

**What We’re Looking For**:

- Excellent communication skills with a brilliant telephone manner.
- Proficiency in Office Programs; being tech-savvy is a must.
- A keen interest in technology and sustainability, with the ability to explain our processes clearly to clients.
- No previous experience with our custom-built CRM is required; we'll provide you with comprehensive training.
- A team player who's eager to contribute to a culture of continuous improvement and excellence.

**Why Join Us?**
- **Competitive Salary**: £23,800 per annum.
- **Environment Impact**: Work in a role where you actively contribute to environmental sustainability.
- **Growth Opportunities**: Be part of a growing company that values innovation and personal development.
- **Dynamic Team**: Join a passionate team dedicated to making a difference in the tech world and beyond.

At National IT Disposal, we don’t just offer jobs; we offer careers with a purpose. If you're passionate about technology, customer service, and making a positive impact on the environment, we would love to hear from you.

**Salary**: £23,800.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 3 years (required)

Ability to Commute:

- Manchester (required)

Ability to Relocate:

- Manchester: Relocate before starting work (required)

Work Location: In person

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