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Scheduling & Planning Administrator

4 months ago

Manchester, United Kingdom Zuto Full time

**Who are we?**

Zuto is a marketplace connecting customers, lenders and dealers. Our reason for being is to transform the car finance experience with simplicity and integrity. Located across two sites, our vastly talented team of Marketeers, Product Owners, Technology experts and our passionate car buying experts are based in our Manchester city centre office and Macclesfield contact centre.

We believe in enabling our team of over 350 Zutonites to work autonomously within an energising and inspiring environment. Our team work productively and imaginatively when they are free from rigid hierarchy and structures, focused on solving customer problems and delivering a world class customer journey. Zuto’s flexible and supportive approach empowers achievement and the delivery of outstanding results.

We are now looking for a **Scheduling & Planning Administrator to**work within our Resource Planning team supporting both our customer facing & non-customer facing stakeholders.

**Role Responsibilities -**
- Produce MI reports for senior managers & the leadership team
- Highlight over/understaffed periods and make recommendations to Sales Managers on efficiency improvements
- Manage Zuto’s WFM platform, ensuring all Sales, Processing & Customer Service teams have a clear view of their shifts, holidays, etc
- Manage holiday & absence approvals across all customer facing departments
- Create and distribute daily staffing schedules factoring in lunches, training & team meetings
- Manage intra-day adjustments to how leads are distributed amongst the Sales teams as staffing levels change
- Working with our analytics & insights team ensure that all Sales reports are accurate & provide the relevant MI to the operation
- General administration & support for our Sales & Customer Service teams

**Experience & skills required**
- Strong working knowledge of Microsoft Excel & PowerPoint
- Previous experience working in a Resource Planning or Contact Centre Administrator role (preferably in a sales/customer service driven environment)
- Good logic & analytical skills
- Be used to working in a fast paced environment, be adaptable to change & thrive when working under pressure
- Be able to take ownership over processes with a forward thinking approach to work
- Open & outgoing personality with good communication skills

**What this role and Zuto will offer you**

This role offers a great opportunity to join Zuto at an exciting time. We will help you develop in a collaborative, supportive and high energy environment.

**What We Can offer You**
- Flexible working environment in our thriving office in Manchester City Centre, our Macclesfield Office as well as the ability to work remotely.
- Health cash plan which covers a multitude of treatments and services, including prescriptions, optical and dental as well as massages and specialist therapies
- Wellbeing Scheme including EAP and fast track GP service

**Benefits**
- Bike to work scheme
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Flexible schedule
- Referral programme
- Sick pay
- Work from home

**Schedule**:Monday to Friday

**Experience**:Contact Centre Administration roles (1 year +)

**Work remotely**:Yes, occasionally

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

Work Location: One location