Front of House Executive Host

5 months ago

Derby, United Kingdom Mitie Full time

**REF 36535**

**Front of House Executive Host - Victory Road, Derby and Duffield**

**Weekly hours: 37.5h**

**Salary: £25,000.00**

**Hospitality Experience is preferred**

**Main duties**
- Work as part of a team to support the day-to-day running of the houses and conference facilities
- To host high profile customers with discretion and 5 star excellence
- Provide a VIP Concierge Service, including “Meet and Greet” and Reception duties
- Develop effective relationships with external customers, internal hosts and client personnel at all levels of the Organisation
- Flexibility in working hours, including travelling between two derby locations, evening working with occasional overnight stays
- Manage diary visits, calendar bookings and all logistics in support of customer visits
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Work with the kitchen team to help co-ordinate Catering requirements.
- Ensure high standard of cleaning and maintenance requirements are met and issues escalated as necessary
- Fully understand and comply with client strategy, policies and procedures
- Support Emergency, fire Procedures and first aid as necessary
- Comply with all health and safety processes

**Person Specification**
- Strong professional image
- Customer focussed - always putting the Customer at the forefront of everything you do.
- Be adaptable to a changeable working environment and able to operate on a flexible rota system
- Strong teamwork skills
- Willingness to take initiative and make decisions
- Ability to communicate confidently and effectively with clients and customers
- Approachability and flexibility
- Organisational and Time Management Skills
- Ability to Problem Solve and escalate when necessary
- hospitality experience is preferred
- Meticulous attention to detail
- Knowledge and operational experience of Microsoft Office software
- Desire to continually improve and self-develop

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