Call Handler
2 weeks ago
**Call Handler**
**Based in Grangemouth**
**£10.77 per hour + holiday pay**
- Start date: ASAP
- Hours: Monday - Friday (9am - 5pm with 30 mins lunch)
- Office based
**Key responsibilities:**
- Handling a high volume of calls from customers, largely relating to the supply of their energy
- Making notes of any relevant details of the call on the internal system
- Maintaining a good degree of empathy and compassion with individual customers situations
- Maintaining the company tracking system
- Providing customers with case numbers related to their issue
**What we're looking for:**
- Previous experience working as a Call Handler, Customer Service Advisor or similar role
- Excellent communication skills and telephone manner
- Empathy, patience and understanding
- Ability to track information on internal systems
