IT Support Desk Analyst

2 days ago


Bridgwater, United Kingdom Coburg Banks Limited Full time

We're looking for an experienced IT Support Desk Analyst to work for our client, the world's largest independent soft drinks manufacturer. You would play a key role as part of the IT Service Desk at the company's Bridgwater site, acting as the first pointof contact and providing broad support for incident resolution, IT issues and queries.
If you have a strong working knowledge of PCs, operating systems, printers, networks and telecommunications along with excellent communication and organizational skills then we'd love to hear from you.
Offering an attractive salary dependent on experience plus annual bonus incentive, good company pension scheme, 2x basic salary life assurance plus more.
**Please note**: This is a full-time permanent role, working hours are Monday - Thursday 8.30 - 5.00, Fridays 8.30 - 4.00, with the option of working up to two days per week remotely and free, onsite parking.
**The Role**
Key tasks will include
- First line support - troubleshooting of IT-related incidents and problems across software and hardware on devices such as smart phones, laptops, PCs and printers
- Escalation of unresolved calls to the relevant 2nd line support teams
- Providing basic in-house training for users
- Providing first line support during out of hours cover periods, overnight and at weekends by rota
- You will have an enthusiastic personality with a flexible attitude and must be able to demonstrate a real passion for IT. You will be a well organised and flexible individual with strong communication skills and excellent problem solving and analytical ability.You must be able to work independently as well as being part of the wider IT team.
**The Company**
The world's largest independent drinks manufacturer, producing 12 billion litres from 70 manufacturing plants in 12 countries. The UK business unit has 6 manufacturing plants with 1800 employees producing private label soft drinks and fruit juices for all leadingretailers including Tesco, ASDA, Morrison's, Sainsburys, ALDI and Lidl.
IND3Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.



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