IT Director

Job Description: IT Director (ITD)
Reporting to the CFO, the ITD will be in charge of the organisation's information technology. Working closely with other leaders within the organisation to implementing & improve cross functional business processes and driving the company's IT, Digital Development,Digital Tools and Business Systems strategy, to support the overall Business Strategy.

**Responsibilities**:

- Full IT ownership, infrastructure, hardware, connectivity, Cyber Security
- Own the management, maintenance and development of all systems including NetSuite ERP (backend), NetSuite SCA & Composable (E-commerce Front End) to meet the business requirements
- Limit technical debt and own robust documentation of the platforms and various integrations
- Manage our Master Data strategy, Compliance, Regulation and act as the DPO
- Manage Data Analytics, Tracking, Cookie Management Products and business needs
- Manage & provide Data & BI architecture & services to the business
- Digital tools/ Martech platform management, procurement and lifecycle management
- Direct and organise IT-related projects
- Using technology to streamline business processes.
- Liaising and collaborating with the suppliers of IT infrastructure solutions for the organisation
- Ensuring that IT infrastructure supports the goals and requirements of the business, including financial targets - revenues, costs, EBITDA, cash
- Building processes for data protection and quality assurance
- Reviewing vendor proposals and making decisions based on things such as price, what they offer, and how the vendor product may fit into the organisation
- Negotiating contracts with vendors and service providers for installing new technology and training employees on its use
- Suggesting hardware and software upgrades as appropriate to improve operations, consistency and budgetary success
- Managing all technology suppliers and contracts
Management
- Recommend purchases of technological equipment and software and establish partnerships with IT providers
- Managing all business systems strategy, implementation, and deployment, in line with the Business' strategy and financial goals
- Ensuring the company's technological processes and service comply with all requirements, laws, and regulations
- Coaching members of the IT teams, particularly IT leaders, so everyone stays on the same page across the company
- Analyze the costs, value and risks of information technology to advise management and suggest actions
- Setting objectives and strategies for the IT department
- Representing the company at conferences and networking events
Skills, Qualifications and Knowledge:

- Strong leadership skills.
- Meaningful NetSuite ERP experience (essential)
- A hands-on, "sleeves rolled up" approach, working closely with a small dedicated team
- Ability to work closely and collaboratively with senior colleagues
- A high standard of written and oral communication.
- Highly developed analytical & critical skills.
- Strong interpersonal skills & proven ability as a motivator.
- A commitment to Customer Experience
- Over 5 years' experience in an IT leadership role
- E-commerce & B2C business experience within the last 5 years
- Have handled and worked with in-house or custom-built tech
- Used to working with small teams and multiple key managed service partners
- Demonstrable experience of managing SLA's, SOW's and controlling service hours/ cost consumption
- Have previous experience as an IT technical professional in either a development or solution design capacity
- Ideally experience with several of AWS, Next.JS, GCP