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Receptionist

5 months ago

Leeds, United Kingdom Samara Group Limited Full time

Job Title: Hotel/Apartment Receptionist

Location: Mansio Suites, 117 The Headrow, Leeds

We are currently seeking a highly motivated and experienced Receptionist to join our team at the prestigious Mansio Suites in Leeds. As a Receptionist, you will play a vital role in ensuring our guests and tenants have a seamless and enjoyable experience from the moment they arrive. This position requires exceptional customer service skills, a professional demeanour, and the ability to handle various responsibilities with efficiency and grace.

**Responsibilities**:

- Greet and check-in guests and tenants in a warm and friendly manner, ensuring a smooth and efficient arrival process.
- Handle all guest and tenant inquiries promptly and professionally, providing accurate information about the hotel/apartment, its facilities, and local attractions.
- Handle guest complaints and concerns with tact and empathy, striving to resolve issues to their satisfaction while maintaining a positive and respectful attitude.
- Assist with administrative tasks, such as managing reservations, updating guest and tenant records, and maintaining accurate files.
- Collaborate with other team members to ensure a seamless guest experience, coordinating with housekeeping, maintenance, and other departments as necessary.
- Maintain a presentable and organised reception area, including managing the flow of incoming and outgoing guests and tenants.

**Requirements**:

- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Strong communication skills, both verbal and written, with a professional and courteous manner.
- Exceptional problem-solving abilities, with the capacity to remain calm and composed under pressure.
- Excellent organisational and time management skills, with the ability to multitask effectively.
- A proactive and self-motivated mindset, with the ability to work independently as well as collaboratively within a team.
- Flexibility in working hours. The position will require you to work 5 days a week, usually Monday-Friday 9am-5.30pm. However, will also require weekend shift on occasions and holiday shifts.
- A commitment to providing outstanding service and exceeding guest and tenant expectations.

If you are a customer service-oriented individual with a passion for hospitality and a desire to contribute to a positive guest experience, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication will be valued and rewarded.

To apply, please submit your CV, cover letter, and any relevant certifications.

**Salary**: £10.42 per hour

**Benefits**:

- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person