Customer Service Assistant

4 months ago

Preston, United Kingdom GARDEN STORE DIRECT Full time

Reports to:
Customer Service Team Leader and Office Manager

Customer Service Job Purpose:
Customer Service Job Duties:

- Answer’s customer support messages via telephone or Web promptly to enhance the customer service experience
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers via messages, notes and on shared documents where required
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address customer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Contributes to bottom lines sales by increasing customer satisfaction
- Assists and contributes to social media page

Customer Service Skills and Qualifications:
Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette

Day to Day Tasks at Garden Store Direct:

- Answering phone calls professionally and effectively and resolving queries and issues
- Provide outstanding customer service to each and every customer and to ensure feedback is consistently positive
- Raising deliveries and replacement parts where required

Specifics:

- 37.5 working hours per week in office, to include weekends on a rota basis (1 in 5) from home. Office hours - Monday 08:00 - 17:00. Tuesday - Thursday 09:00 - 17:00. Friday 09:00 - 16:00
- Paid overtime available during peak periods
- 20 days annual leave plus 1 additional day for every year of employment up to 25 days plus Bank Holidays
- Own transport required due to location

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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