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Customer Support Co-ordinator

4 months ago

Warrington, United Kingdom PHS Group Full time

**About The Role**:
***

**Customer Support Co-ordinator - Warrington**

**A day in the life of a Customer Support Co-ordinator at phs will involve**:

- Ensure that customer and reporting requirements are dealt with promptly and delivered on time
- Prepare planned reports each week/month for the Account Management Teams and Customers and deliver them on time
- Deal with ad-hoc requests from our customer base, either personally or by making sure that the request is raised with the Account Manager or other departments e.g. Customer Services and by taking ownership and accountability for all enquiries through to a resolution.
- Ensure that orders are processed promptly
- Develop a good understanding of all phs Compliance services
- Good eye for detail and accurate data input skills
- Experience in a similar environment, ideally within a fast-paced administrative department
- Excellent communication skills
- Quick and accurate keyboard skills and experience of using data bases
- Ability to work on own initiative and as part of a team
- A high level of professionalism, politeness, judgment and negotiation
- Enthusiastic, confident and determined approach is required with a high degree of self-motivation and drive

**In return for your commitment and expertise, you will get**:

- A permanent Monday - Friday role 37.5hrs pr week
- An annual salary of £20,830
- 23 days annual leave plus bank holidays.
- Free Life Assurance
- Ongoing career and development opportunities
- Pension Scheme
- A 24-hour wellbeing helpline
- Full training and support
- Up to £1000 savings at Supermarket and High Street Store discounts with PHS Perks.

**About phs**:
**phs compliance **focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.
- At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._