Senior Service Designer

2 days ago

Leeds, United Kingdom Netcompany Full time

Company Description

Netcompany is one of the fastest growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organizations in the world. Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty.

**Job Description**:
As a Service Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.

You will work with market leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver business impact and benefit society.

As part of the growing Netcompany Service Design and User Centred Design practice you are joining at an exciting time and will play an active role in developing Netcompany’s Centres of Excellence and service offerings, support business development and client engagement.

**Key Activities**:

- Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
- Understand user and business needs and requirements and the wider operational and organisation context
- Analyse user needs and business objectives in highly complex service areas
- Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
- Help to define vision and outcomes for products, services and programmes
- Lead on design workshops and design sprints with the team, senior stakeholders and users
- Rapidly design and test digital prototypes with users

**Qualifications**:

- You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
- You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
- You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
- You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
- You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
- Experience in consulting roles is desirable

Additional Information

Netcompany has existed in the UK since the acquisition of the very successful IT company, Hunter Macdonald in October 2017. Netcompany is one of Northern Europe’s most successful IT Companies, with offices in Denmark, Norway and Poland, Holland, UK and Vietnam.

We are an entrepreneurial company and we’re looking for people who are excited by the challenge of doing things differently. Our culture builds on low bureaucracy with a strong focus on high agility and flexibility.

LI-RS1

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