Reservations Agent

Join the team at one of the finest private international clubs in the world. Just half an hour from Glasgow, Loch Lomond Golf Club is often described as one of the most beautiful places on earth, and its members can enjoy golf, luxury accommodation, fine dining, country pursuits and a luxurious spa. As part of our team, you will look after a discerning membership spanning over 30 countries world-wide.

We are currently recruiting for a highly motivated, enthusiastic, and hard-working individual to join our Reservations Team. We are interested in people who will take pride in their work and have an eye for attention to detail.

Contract Type: Permanent

Pay: £24,960pa

**Duties & Responsibilities**
- Developing an understanding of relevant services and procedures in order to assist members with enquiries and requests.
- Ensure that all member reservation databases are maintained and updated on a daily basis.
- Complete filing on a daily basis, must be completed by the end of each working day.
- Relay accommodation availability along with rate information and cancellation policy.
- Take reservations for golf tee times in accordance with the Club Guide.
- Actively sell and reserve dining reservations, transport, and outdoor pursuits.
- Actively sell and reserve spa treatments, encouraging early spa reservations through the accommodation incentive.
- Actively sell and promote club events and the Club for member event usage.
- Review all reservations for the following day ensuring that all details are correct, and information is distributed to relevant departments.
- Continuously keep yourself up to date with all Club facilities and offerings such as new menus, spa promotions, club events etc.
- Ensure that member feedback whether this is positive or constructive is handled in a professional and timely manner.
- Exceed all member expectations at all times through excellent service and to ensure members always feel welcomed at The Club.
- Effectively communicate all company initiatives and values in a clear and professional manner, be it internally or externally.

Vision
- “Providing the finest Members experience, whilst engaging in climate change adaptation, protecting nature, benefitting communities and conserving resources”._

Our Commitment:
Prioritising our people and the environment is embedded into the fabric of the Club. Our workplace culture is values driven with a focus on nurturing, leadership, and integrity. We are committed to operating in a way that has a positive impact on the environment and our community.

**If you feel you have the desired qualities and skills required and this position is of interest to you, we would be delighted to hear from you.